Strategic CSM for AI-Driven Platform Growth

ideal systems; Vilvoorde; Sur place; EUR 42 000 - 60 000; Plein temps

Résumé du poste

Ideal Systems is expanding its Customer Success team in Vilvoorde. The CSM role focuses on guiding customer projects toward successful outcomes across the full engagement lifecycle, from onboarding to adoption and renewals.

You will collaborate with Sales, Product and Engineering to ensure the customer perspective is represented and drive upsells, renewals and strong partnerships with technical integration partners for ongoing success.

Qualifications

• 2-4 years of proven experience in Account Management or Customer Success.
• Strong emotional intelligence with a consultative, solutions-oriented mindset.
• Willingness to travel for ±20 days/year for events and key account visits.
• Fluency in English; NL or FR language skills are a plus.
• Experience with AI applications (Claude, Synthesia, Lovable, Lemlist).

Responsabilités

• Be actively involved in supporting POCs, onboarding new customers, and coordinating post-sales activities to ensure smooth execution and adoption.
• Work in close partnership with Sales, Product, and Engineering teams, helping ensure the customer perspective is represented across the organization.
• Tailor engagement and apply the right level of touchpoints depending on customer tiering, ensuring value throughout the journey.
• Drive upsells, renewals, building and maintaining strong relationships with technical integration partners, acting as a key link between customers and internal teams.

Connaissances

Account Management

Customer Success

Relationship Building

Upsell & Expansion

AI tools proficiency

Outils

Hubspot

CCaaS platforms

CRM systems

Description du poste

Ideal Systems is expanding its Customer Success team in Vilvoorde. The CSM role focuses on guiding customer projects toward successful outcomes across the full engagement lifecycle, from onboarding to adoption and renewals.

You will collaborate with Sales, Product and Engineering to ensure the customer perspective is represented and drive upsells, renewals and strong partnerships with technical integration partners for ongoing success.