Strategic Accounts TAM — Manufacturing Success & Growth

azumuta; Belgique; Sur place; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Healthcare benefits

Flexible hours (in-office)

Top-notch equipment

Ownership & impact

Team activities & culture

Unlimited snacks & drinks

Azumuta merch

Résumé du poste

Azumuta is seeking a Technical Account Manager - Strategic Accounts to drive long-term success after go-live, closely partnering with plant operations, quality, IT, and executive sponsors. You’ll translate signals and usage data into actionable success plans, bridging product and customer needs without performing hands-on implementation.

You’ll own renewal readiness, map rollout roadmaps across sites, and build strong multi-threaded relationships from shop floor to executive level.

Qualifications

• 5+ years in enterprise CS, TAM, solutions consulting or B2B SaaS.
• Experience owning complex, multi-site accounts with multiple stakeholders.
• Manufacturing/industrial background (MES/MOM, quality, etc.).
• Able to lead discovery and translate into a credible high-level solution; fluent with APIs and integrations.

Responsabilités

• Own the long-term success of a portfolio of Strategic and Key accounts from live handover.
• Create and maintain a customer success plan linking priorities to adoption and outcomes.
• Own the rollout roadmap for multi-site customers with site sequencing and milestones.
• Build multi-threaded relationships across plant-floor users, IT, and exec sponsors.
• Run regular cadences with customer champions and strategic business reviews.
• Lead initial discovery and process mapping for new use cases; scope and success criteria.
• Coordinate escalations across Support, Product, and Professional Services.
• Identify expansion opportunities and partner with AE on commercial progress.
• Maintain an internal account plan and capture reusable best practices.

Connaissances

Enterprise CS / TAM experience

Multi-site account ownership

Manufacturing/industrial background

Discovery & solutioning

APIs & integrations fluency

Executive-level communication

Account planning & governance

Outils

APIs

Integrations

Data flows

Description du poste

Azumuta is seeking a Technical Account Manager - Strategic Accounts to drive long-term success after go-live, closely partnering with plant operations, quality, IT, and executive sponsors. You’ll translate signals and usage data into actionable success plans, bridging product and customer needs without performing hands-on implementation.

You’ll own renewal readiness, map rollout roadmaps across sites, and build strong multi-threaded relationships from shop floor to executive level.