Remote Senior TAM — Strategic Tech Advocate

Lever, Inc.; Belgique; Sur place; EUR 120 000 - 151 000; Plein temps

Avantages offerts par ce poste

Estimated starting annual salary range

Résumé du poste

Lever, Inc. is seeking a Senior Technical Account Manager based in Belgium for a remote, customer-facing role focused on driving adoption and long-term value for strategic technology accounts.

You will translate complex technical topics into business outcomes for practitioners and executives, collaborate with Sales, Product, Engineering, Marketing, and Support, and develop personalized success plans to maximize platform value and reduce churn.

Qualifications

• 5+ years in a customer-facing technology role (e.g., TAM, account manager, or PM).
• Strong understanding of developer workflows and CI/CD tools.
• Experience with Git-based SCM (Git, SVN, or Perforce).
• Ability to translate complex tech concepts into business value.
• Familiarity with web app security and OWASP Top 10.
• Background or interest in DevSecOps or cybersecurity.
• Strategic thinker with customer-focused planning.
• Excellent written and verbal communication; executive presence.
• Bachelor’s degree in Engineering, CS, or related field.
• Experience in fast-paced tech environments.

Responsabilités

• Manage a portfolio of strategic customers and build long-term relationships with technical stakeholders and executives.
• Conduct regular check-ins to review adoption, successes, and evolving needs.
• Create and execute personalized success plans to maximize platform value.
• Partner with Sales to deliver executive business reviews.
• Collaborate with Technical Support to resolve issues and communicate progress.
• Work with Product to prioritize feature requests and roadmap feedback.
• Be the voice of the customer to influence product and best practices.
• De-escalate urgent situations and minimize churn risk.
• Identify opportunities to improve engagement, retention, and growth.
• Contribute to product documentation and internal processes for a better service experience.
• Evolve CS practices to scalable, high-quality account management.

Connaissances

Strategic thinking

Executive communication

Relationship building

Problem solving

Translate tech concepts to business

Customer empathy

Formation

Bachelor's degree in Engineering/CS or related field

Outils

GitHub Actions

GitLab

CircleCI

Jenkins

Buildkite

Git

SVN

Perforce

Description du poste

Lever, Inc. is seeking a Senior Technical Account Manager based in Belgium for a remote, customer-facing role focused on driving adoption and long-term value for strategic technology accounts.

You will translate complex technical topics into business outcomes for practitioners and executives, collaborate with Sales, Product, Engineering, Marketing, and Support, and develop personalized success plans to maximize platform value and reduce churn.