SPA MANAGER

Woolley Grange; Spa; Sur place; EUR 37 000 - 49 000; Plein temps

Avantages offerts par ce poste

Birthday day off

EarlyPay

Cycle to work

Life Assurance

Employee discount hub

Résumé du poste

Fowey Hall Hotel in Cornwall is seeking a Spa Manager to lead a dedicated spa team and deliver exceptional guest experiences. The role requires management experience, spa qualifications, and a focus on promoting premium products and services.

The position is permanent, 40 hours per week (including weekends) with a salary up to £38,000 plus commission, bonus, and service charge. Generous benefits are included.

Qualifications

• Spa UK qualified to NVQ level 3 or ITEC, CIBTAC, CIDESCO (or equivalent in beauty treatments and massage).
• Previous experience in a destination Spa or hotel Spa.
• Management experience: lead and inspire a team, manage schedules, oversee daily operations.
• Guest-centric approach focused on creating memorable guest experiences.

Responsabilités

• Manage spa operations: scheduling, inventory, and maintenance.
• Lead by example to deliver exceptional service across the team.
• Perform spa treatments with skill and care (massages, facials, etc.).
• Educate guests about products and drive sales while promoting treatments.

Connaissances

Spa management

Team leadership

Sales & product promotion

Guest service

Formation

NVQ3 / ITEC / CIDESCO in beauty

Description du poste

Spa Manager

Spa - Fowey Hall Hotel

Contract: Permanent

Salary: £38,000 plus commission and bonus

Fowey Hall Hotel, nestled on the picturesque coastline of Cornwall, is a luxury family-friendly hotel renowned for its stunning views, exceptional service, and historical charm. Are you passionate about wellness, beauty, and exceptional guest experiences? We are seeking a dynamic Spa Manager and Therapist to lead our spa team.

Position Overview

As a Spa Manager, you will play a crucial role in delivering exceptional spa experiences to our guests, ensuring their ultimate relaxation and well-being.

This a permanent role, at 40 hours per week over 5 days (including weekends), with an annual salary of up to £38,000 DOE + commission + bonus + generous service charge and a brilliant benefit package.

Here’s What We’re Looking For

• Spa UK Qualified to NVQ level 3 or ITEC, CIBTAC, CIDESCO (or equivalent in beauty treatments and massage).
• Previous experience ideally from within either a destination Spa or within a Hotel Spa.
• Management Experience: Proven ability to lead and inspire a team, manage schedules, and oversee day-to-day operations.
• Guest-Centric Approach: Your focus is on creating a memorable and relaxing experience for every guest.
• Promote our premium products and drive sales.
• Elemis training will be provided, but previous experience of Elemis is highly desirable.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Spa Operations: Efficiently manage spa operations, including scheduling, inventory, and maintenance.
• Team Leadership: Lead by example, ensuring team members deliver exceptional service.
• Hands-On Treatments: Perform spa treatments (massages, facials, etc.) with skill and care.
• Product Promotion: Educate guests about our products and recommend personalised solutions whilst driving product sales.

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Who are LFH?

Part of the Luxury Family Hotel Group, Fowey Hall Hotel is a family-focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.