Software Solution Specialist Service

ThoughtLabs Belgium; Brussel Hoofdstad; Sur place; EUR 65 000 - 95 000; Plein temps

Résumé du poste

ThoughtLabs Belgium seeks a Software Solution Specialist to join the User Support product team. The role focuses on implementing and configuring Ivanti Service Manager to meet business needs, advise users on IT service management best practices, and help integrate the tool into Elia Group's landscape.

You will work onsite 2 days per week, start mid-October, and collaborate with a team delivering robust, user-friendly support solutions.

Qualifications

• University degree in business informatics, computer science or comparable.
• At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager).
• Knowledge of ITIL-based service management.
• Experience with Java Script.

Responsabilités

• Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools.
• Ensuring operation and software maintenance together with the team.
• Advise key users on IT service management issues and best practices when using the tool.
• Participate in the end-to-end activities of new developments and configurations.
• Initiating and participating in further developments and improvements of the software.
• Ongoing support with the integration of the software into the application and system landscape of Elia Group.
• Supporting the testing and training of end users

Connaissances

Ivanti Service Manager

ITIL

JavaScript

English language

Team collaboration

Analytical skills

Formation

University degree in IT/CS

Outils

Ivanti Service Manager

MS SQL

REST API

SOAP

Description du poste

Mode: Onsite(2 days of physical presence on site / week by default is required)

Start:12 October 2026

Experience: 4+years

Note: Only for EU Citizens

The Users Support product is part of the Digital Workplace product line. The team's primary mission is to deliver robust, user-friendly tools which empower other products and teams within the company to deliver great support services. Our team is providing second-level support for the Service Management tools and also customizes workflows to offer a service “clé en main” to several key users in the business.

The main tool in the product is Ivanti Service Manager, where Elia Group staff members can submit their requests, and support agents handle and resolve the tickets. As our scope is expanding, we're looking for a new Software Solution Specialist to join the team.

Responsibilities:

• Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools,
• Ensuring operation and software maintenance together with the team,
• Advise key users on IT service management issues and best practices when using the tool,
• Participate in the end-to-end activities of new developments and configurations
• Initiating and participating in further developments and improvements of the software,
• Ongoing support with the integration of the software into the application and system landscape of Elia Group.
• Supporting the testing and training of end users

Requirements:

• University degree in business informatics, computer science or comparable
• At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)
• Knowledge of ITIL-based service management
• Experience with Java Script
• Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software)

Addiontal assets:

• Knowledge of similar service management tools such as Service Now or Zendesk
• Experience with MS SQL, SOAP and REST API
• Experience in IT operations management
• Good understanding of agile methods

Languages:

• Fluent in English
• Good level of Dutch and/or French and/or German is a plus
• Proactive, good analytical skills.
• Good team player and able to work autonomously