Ivanti Expert

Appsierra Group; Brussel; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Appsierra Group in Brussels is seeking an IT service management specialist to implement and configure customer requirements, ensure day-to-day operation and maintenance, and advise key users on best practices within IT service management tools.

You will participate in end-to-end developments, contribute to software improvements, and support integration within the Elia Group landscape, including testing and user training.

Description du poste

Main tasks:

• Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools,
• Ensuring operation and software maintenance together with the team,
• Advise key users on IT service management issues and best practices when using the tool,
• Participate in the end-to-end activities of new developments and configurations
• Initiating and participating in further developments and improvements of the software,
• Ongoing support with the integration of the software into the application and system landscape of Elia Group.
• Supporting the testing and training of end users,

Requirements:

• University degree in business informatics, computer science or comparable
• At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)
• Knowledge of ITIL-based service management
• Experience with Java Script
• Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software)

Addiontal assets:

• Knowledge of similar service management tools such as Service Now or Zendesk
• Experience with MS SQL, SOAP and REST API
• Experience in IT operations management
• Good understanding of agile methods

Languages:

• Fluent in English
• Good level of Dutch and/or French and/or German is a plus