Software IT License Management

Phoenix Technologies; Brussel; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Phoenix Technologies in Brussels is seeking a Software Governance, SaaS & License Management Consultant to own and monitor the software governance process. You will ensure assessment, approval, and inventory of software; apply governance checks; monitor KPIs; drive improvements; coordinate with business, IT, procurement, and security.

Fluent English and French or Dutch are expected. 3–4 years in IT governance and license management, with experience in Confluence and SharePoint, and a hybrid work

Qualifications

• 3 to 4 years of experience in IT Governance, IT License Management, and Software/SaaS coordination.
• Strong understanding of governance frameworks and compliance topics (GDPR, vendor risk, security review).
• Proven experience with license management or usage monitoring.

Responsabilités

• Governance Process Ownership & Monitoring.
• Execute and monitor the end-to-end software and SaaS governance process.
• Ensure that all required security, compliance, procurement, and architecture checks are consistently applied.
• Define and track governance KPIs (e.g., lead time, compliance rate, process gaps).
• Identify bottlenecks, inefficiencies, and governance gaps.
• Drive continuous improvement of governance processes, tools, and ways of working.
• Promote a pragmatic governance approach balancing control and business agility.
• Govern the intake of new software and SaaS requests.
• Ensure no tool is introduced without proper approval and validation.
• Challenge requests by identifying existing internal solutions.
• Coordinate and follow up all required reviews and approval.
• Own and maintain the software catalogue / SaaS inventory, including: solution details, ownership, approval status, licensing model, lifecycle status.
• Reduce shadow IT by improving visibility and governance coverage.
• Manage licenses under Digital Workplace responsibility.
• Ensure timely renewals and contract follow-up.
• Monitor license usage and identify optimization opportunities.
• Analyze usage reports and drive cost optimization actions.
• Ensure alignment between purchased licenses and actual usage.
• Contribute to license governance best practices and policies.
• Act as the central coordination point between business teams, Digital Workplace, Architects, information security & data protection, Procurement & vendor management, and other IT teams.
• Ensure smooth collaboration and timely decision-making.
• Proactively follow up and drive actions to closure.
• Produce and analyze governance and license usage reports.
• Define and track KPIs for service performance and governance effectiveness.
• Identify trends, risks, and improvement opportunities.
• Improve transparency and reporting for stakeholders and management.
• Maintain and improve governance documentation (Confluence, SharePoint, etc.)
• Ensure processes are clear, accessible, and understood by stakeholders.
• Support integration of governance into procurement and tender processes.
• Contribute to standardization and simplification of governance flows.

Connaissances

IT Governance

License Management

Software/SaaS coordination

Stakeholder management

KPI reporting

Outils

Confluence

SharePoint

Description du poste

As a Software Governance, SaaS & License Management Consultant, you will act as the central owner of the software governance process execution and monitoring.

You Will Ensure That

• All software and SaaS solutions are properly assessed, approved, and inventoried
• Governance processes are effectively applied, measured, and continuously improved
• Licenses are controlled, optimized, and aligned with real usage

Key Responsibilities

• Governance Process Ownership & Monitoring
• Execute and monitor the end-to-end software and SaaS governance process
• Ensure that all required security, compliance, procurement, and architecture checks are consistently applied
• Define and track governance KPIs (e.g., lead time, compliance rate, process gaps)
• Identify bottlenecks, inefficiencies, and governance gaps
• Drive continuous improvement of governance processes, tools, and ways of working
• Promote a pragmatic governance approach balancing control and business agility
• Software & SaaS Intake Governance
• Govern the intake of new software and SaaS requests
• Ensure no tool is introduced without proper approval and validation
• Challenge requests by identifying existing internal solutions
• Coordinate and follow up all required reviews and approval.
• Software Inventory & Data Quality
• Ensure that all software and SaaS solutions are correctly inventoried and maintained
• Own and maintain the software catalogue / SaaS inventory, including:
• Solution details
• Ownership
• Approval status
• Licensing model
• Lifecycle status
• Ensure completeness, accuracy, and consistency of inventory dataReduce shadow IT by improving visibility and governance coverage
• License Management & Optimization
• Manage licenses under Digital Workplace responsibility
• Ensure timely renewals and contract follow-up
• Monitor license usage and identify optimization opportunities
• Analyze usage reports and drive cost optimization actions
• Ensure alignment between purchased licenses and actual usage
• Contribute to license governance best practices and policies
• Stakeholder Coordination
• Act as the central coordination point between:
• Business teams
• Digital Workplace
• Architects
• Information security & data protection
• Procurement & vendor management
• Other IT teams
• Ensure smooth collaboration and timely decision-making
• Proactively follow up and drive actions to closure
• Reporting & Continuous Improvement
• Produce and analyze governance and license usage reports
• Define and track KPIs for service performance and governance effectiveness
• Identify trends, risks, and improvement opportunities
• Improve transparency and reporting for stakeholders and management
• Documentation & Process Enablement
• Maintain and improve governance documentation (Confluence, SharePoint, etc.)
• Ensure processes are clear, accessible, and understood by stakeholders
• Support integration of governance into procurement and tender processes
• Contribute to standardization and simplification of governance flows

Requirements

• You are able to speak, read and write fluently English and French or Dutch.
• 3 to 4 years of experience in:
• IT Governance
• IT License Management
• Software/SaaS coordination
• Strong understanding of:
• Software/SaaS intake and approval processes
• Governance frameworks and compliance topics (GDPR, vendor risk, security review)
• Proven experience with license management or usage monitoring
• Strong stakeholder coordination skills across multiple domains
• Strong ownership mindset: proactive, structured, autonomous
• Analytical mindset with experience in KPI definition and reporting
• Excellent communication skills (business & IT)
• Experience with documentation tools (Confluence, SharePoint, etc.)
• Structured and detail-oriented with strong follow-up discipline
• Able to manage complexity and incomplete information
• Hands-on and solution-oriented
• Strong communicator who can bridge business, IT, and governance topics

Focused on both control and continuous improvement