ServiceNow Functional Analyst, Hybrid & Long-Term

Technology & Risk Recruitment; Brussel Hoofdstad; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Technology & Risk Recruitment is seeks a ServiceNow Functional Analyst for Medior and Senior levels on a Brussels-based, long-term project. You will translate business requirements into functional solutions and collaborate with ServiceNow architects, developers and process owners.

Ideal candidates have 5+ years (Medior) or 7+ years (Senior) of ServiceNow experience, strong ITSM/ITOM/CMDB knowledge, and multilingual capabilities (English plus French or Dutch).

Qualifications

• 5+ years of experience as ServiceNow Functional Analyst, Functional Consultant, Business Analyst or Process Consultant.
• Experience across ITSM, ITOM, CMDB, SecOps or IRM/GRC modules is highly beneficial.
• Multilingual: English + French or Dutch.

Responsabilités

• Gather and analyse business and functional requirements.
• Facilitate workshops with business and process stakeholders.
• Translate requirements into user stories, acceptance criteria and functional specifications.
• Define functional requirements around workflows, SLAs, notifications, service catalogue and reporting.
• Support testing, UAT and defect management.

Connaissances

ServiceNow

Requirements gathering

User stories

Stakeholder management

Workshops facilitation

Formation

ITIL Foundation

CBAP/CCBA/PMI-PBA

Outils

ServiceNow CSA

Description du poste

Technology & Risk Recruitment is seeks a ServiceNow Functional Analyst for Medior and Senior levels on a Brussels-based, long-term project. You will translate business requirements into functional solutions and collaborate with ServiceNow architects, developers and process owners.

Ideal candidates have 5+ years (Medior) or 7+ years (Senior) of ServiceNow experience, strong ITSM/ITOM/CMDB knowledge, and multilingual capabilities (English plus French or Dutch).