ServiceNow Developer - ITSM/CMDB Specialist (Brussels)

Technology & Risk Recruitment; Brussel; Hybride; EUR 70 000 - 95 000; Plein temps

Résumé du poste

Technology & Risk Recruitment is seeking an experienced ServiceNow Developer to join an enterprise ServiceNow environment in Brussels. This hands-on role spans ITSM, ITAM, CMDB, and ITOM, emphasizing upgrade-safe configurations and robust solutions.

You will work with architects, platform owners and analysts to deliver enhancements, with development and configuration focus, ensuring maintainable, scalable solutions and best practices across the ServiceNow platform.

Qualifications

• Proven ServiceNow development experience.
• Experience with client-side and server-side scripting.
• Strong knowledge of Flow Designer and/or ServiceNow Workflows.
• Experience developing Service Catalog items and fulfilment workflows.
• Experience with Business Rules, Script Includes, Client Scripts and UI Policies.
• Good understanding of ACLs, roles and ServiceNow security.
• Strong understanding of ServiceNow tables and data model.
• Experience with ITSM, CMDB and asset management (ITAM/SAM/HAM) is advantageous.
• Exposure to ITOM/Discovery/Service Mapping/Event Management is beneficial.
• Experience with ServiceNow integrations and APIs.
• Strong troubleshooting and problem-solving skills.
• Experience in an Agile delivery environment.

Responsabilités

• Configure and develop ServiceNow applications using configuration-first and upgrade-safe principles.
• Develop forms, fields, UI policies, client scripts, business rules and script includes.
• Configure notifications, templates, SLAs and assignment rules.
• Implement ACLs, roles and appropriate security controls.
• Develop workflows and automation using Flow Designer and ServiceNow workflow capabilities.
• Build approvals, routing logic and reusable automation components.
• Develop and enhance ITSM processes (Request, Problem, Change, Knowledge, Catalog, SLAs).
• Automate fulfilment processes, routing and escalations; support data quality and user experience.
• Support CMDB governance, data quality, and integrations; ensure CMDB data population.
• Support ITAM/SAM/HAM and related lifecycle data; align ITOM outputs with ITSM.

Connaissances

ServiceNow development

Client-side scripting

Server-side scripting

Flow Designer

ITSM

CMDB

Catalog items & workflows

Integrations & APIs

Agile delivery

Troubleshooting

Upgrade-safe development

ITOM (advantageous)

Outils

REST APIs

SOAP APIs

IntegrationHub

ServiceNow APIs

Description du poste

Technology & Risk Recruitment is seeking an experienced ServiceNow Developer to join an enterprise ServiceNow environment in Brussels. This hands-on role spans ITSM, ITAM, CMDB, and ITOM, emphasizing upgrade-safe configurations and robust solutions.

You will work with architects, platform owners and analysts to deliver enhancements, with development and configuration focus, ensuring maintainable, scalable solutions and best practices across the ServiceNow platform.