ITSM Migration Analyst - EU-Region ServiceNow

ENTICO ICT; Sint-Agatha-Berchem; Sur place; EUR 50 000 - 80 000; Plein temps

Résumé du poste

ENTICO ICT in Brussel is seeking an experienced Business Analyst to support an ITSM transformation initiative focused on migrating from a shared ServiceNow environment to a dedicated EU-region instance. You will bridge European business stakeholders and North American delivery teams, ensuring functional requirements are clearly structured.

The ideal candidate should have proven IT transformation experience, strong ServiceNow knowledge, and excellent stakeholder management skills. This role is crucial in driving the alignment of ITSM processes across regions.

Qualifications

• Proven experience as a Business Analyst in IT transformation projects, preferably within enterprise environments.
• Strong knowledge of ServiceNow (SNOW), with hands-on experience in ITSM modules.
• Ability to translate business needs into structured functional and technical requirements.

Responsabilités

• Lead the elicitation, analysis, and documentation of business requirements for the ITSM migration project.
• Translate business and process requirements into clear functional and technical specifications for implementation teams.
• Work closely with European stakeholders to capture and validate requirements across ITSM domains.

Connaissances

Business Analyst in IT transformation projects

ServiceNow (SNOW)

ITSM processes

ITSM migration or implementation

Stakeholder management

Analytical mindset

Formation

Bachelor’s or Master’s degree in IT, Business, or related field

Description du poste

ENTICO ICT in Brussel is seeking an experienced Business Analyst to support an ITSM transformation initiative focused on migrating from a shared ServiceNow environment to a dedicated EU-region instance. You will bridge European business stakeholders and North American delivery teams, ensuring functional requirements are clearly structured.

The ideal candidate should have proven IT transformation experience, strong ServiceNow knowledge, and excellent stakeholder management skills. This role is crucial in driving the alignment of ITSM processes across regions.