ServiceNow CMDB & ITOM Discovery Lead

Nova Hunte Ltd; Brussel Hoofdstad; Hybrid; EUR 75,000 - 110,000; Full time

Job summary

Nova Hunte Ltd. in Brussels seeks a ServiceNow CMDB Consultant to define discovery scope, governance, and architecture, and to design, implement, and continuously improve ITOM Discovery capabilities.

You will manage MID Servers, credentials, patterns, and schedules, while troubleshooting complex discovery challenges and aligning the CMDB data model with IRE and lifecycle requirements. The role demands strong technical leadership, documented solutions, and effective coordination of contributors,

Qualifications

• Proven experience in ServiceNow ITOM Discovery and CMDB implementation, operation, and continuous improvement.
• Expertise in CMDB data model, CI classes, relationships, IRE, lifecycle, governance, data attestation.
• Experience with MID Servers, credentials, patterns/probes, schedules, ECC Queue monitoring, troubleshooting.
• Experience with integrations using REST APIs and Service Graph Connectors, IntegrationHub ETL.
• Proficiency in Flow Designer, business rules, client scripts, and upgrade-safe integrations.
• Knowledge of CMDB health, governance, data quality, security, risk, architecture approvals.
• Strong analysis, diagnosis, and end-to-end solution design skills.
• Strong communication, documentation, and stakeholder management.

Responsibilities

• Define Discovery scope, governance, data quality, security, risk, and architecture docs including Mid server and VLAN configurations.
• Design, implement, operate, and improve ServiceNow ITOM Discovery capabilities.
• Implement and support MID Servers, credentials, protocols, patterns, probes, schedules; troubleshoot Discovery issues.
• Analyze and resolve complex Discovery issues and design end-to-end solutions.
• Help define CMDB data model, CI classes, IRE, CMDB Health, and data attestation.
• Configure Flow Designer, business rules, client scripts, and integrations with upgrade-safe methods.
• Provide technical leadership, coordinate contributors, document solutions, and transfer knowledge.
• Manage stakeholder communication and governance related to Discovery and CMDB.
• Conduct knowledge transfer, training, and coaching.

Skills

ServiceNow ITOM Discovery

CMDB implementation

IRE (Identification and Reconciliation

MID Servers

Integrations (REST APIs)

Flow Designer & client scripts

CMDB Health & governance

Upgrade-safe integrations

Stakeholder management

CSA certification

Education

CSA certification

Micro-certifications (Data Foundations, ITOM Discovery, CMDB, CSDM)

Tools

IntegrationHub ETL

Service Graph Connectors

REST APIs

Job description

Nova Hunte Ltd. in Brussels seeks a ServiceNow CMDB Consultant to define discovery scope, governance, and architecture, and to design, implement, and continuously improve ITOM Discovery capabilities.

You will manage MID Servers, credentials, patterns, and schedules, while troubleshooting complex discovery challenges and aligning the CMDB data model with IRE and lifecycle requirements. The role demands strong technical leadership, documented solutions, and effective coordination of contributors,