Strategic Accounts Coordinator – Service & Repair

Quest-International; Bornem; On-site; EUR 29,000 - 33,000; Full time

Benefits offered by this job

Statutory benefits

Professional development opportunities

Job summary

Quest International in Bornem, Belgium, is hiring a Strategic Accounts Coordinator - Service & Repair for full-time, onsite work. The role focuses on coordinating repair orders, service requests, and shipments while maintaining ERP/CRM accuracy and ensuring timely updates to customers.

The position requires an associate degree and 2+ years in customer service or logistics, with knowledge of shipping docs and ERP/CRM platforms. Competitive hourly pay and long-term career growth are offered.

Qualifications

• Associate degree (AA) or recognized equivalent.
• 2+ years of experience in customer service, logistics, repair support, or related operations.
• Knowledge of shipping documentation and repair orders.
• Experience with ERP/CRM platforms and Microsoft Office.

Responsibilities

• Coordinate customer repair orders, service requests, quotations, shipments, and deadlines.
• Prepare shipping documents, manage tracking information, and coordinate deliveries using FedEx or similar systems.
• Maintain accurate ERP/CRM records, customer portals, and repair documentation.
• Work with customers, technicians, and internal departments to resolve issues and provide timely updates.
• Support daily repair center operations, prioritize outstanding requests, and follow established quality procedures.

Skills

Communication

Organization

Multitasking

Problem-solving

Education

Associate degree (AA)

Tools

ERP/CRM platforms

Microsoft Office

FedEx or similar systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Bornem, Antwerpen, BE

Salary Range: $21.00 To $24.00 Hourly

Strategic Accounts Coordinator - Service & Repair

Quest International | Bornem, Belgium

Pay: €21.00-€24.00 gross per hour DOE (Depending on Experience)

Employment: Full-Time, Direct Hire

Location: Bornem, Belgium - Onsite

Start Date: ASAP

What's in It for You?

Grow: Build your career in customer account coordination, service operations, and logistics.

Collaborate: Work with international customers, OEM partners, and technical repair teams.

Develop: Expand your skills in ERP/CRM systems, international shipping, and customer account support.

Impact: Help ensure repairs, service orders, and shipments are processed accurately and on time.

Stability: Join an established international technology services company offering long-term career development opportunities.

About Quest International

For more than 40 years, Quest International has supported medical equipment manufacturers, healthcare organizations, OEMs, and technology companies through equipment repair, field service, logistics, and technical support.

We are looking for an organized and customer-focused Strategic Accounts Coordinator to support our Belgium Service Repair Center.

What You'll Do

• Coordinate customer repair orders, service requests, quotations, shipments, and deadlines.

• Prepare shipping documents, manage tracking information, and coordinate deliveries using FedEx or similar systems.

• Maintain accurate ERP/CRM records, customer portals, and repair documentation.

• Work with customers, technicians, and internal departments to resolve issues and provide timely updates.

• Support daily repair center operations, prioritize outstanding requests, and follow established quality procedures.

What You Need to Qualify

• Associate degree (AA) or recognized equivalent.

• 2+ years of experience in customer service, logistics, repair support, or related operations.

• Knowledge of shipping documentation, repair orders, and FedEx or comparable systems.

• Experience with ERP/CRM platforms and Microsoft Office.

• Strong communication, organization, multitasking, and problem-solving skills.

Your Service Operations Career Path

Strategic Accounts Coordinator - NOW HIRING

Develop your experience in repair coordination, customer account support, logistics, and international operations.

Build the skills needed for potential future opportunities in senior coordination, strategic account support, and service operations leadership.

Advancement depends on performance, qualifications, and available positions.

Compensation - What Does DOE Mean?

DOE means "Depending on Experience."

Quest International offers €21.00-€24.00 gross per hour.

Starting pay is based on relevant experience, qualifications, and demonstrated skills.

Benefits & Perks

Eligible Belgium-based employees receive applicable statutory benefits, including paid annual leave, public holidays, and social security protections.

Professional development and additional company benefits may be available, subject to company policies and eligibility. HR will confirm the applicable benefits package.

Relevant Professional Background

We welcome candidates from customer service, technical repair centers, logistics, warehousing, medical equipment support, and order management.

Experience with international shipping, ISO documentation, OEM customer support, and Dutch and English communication is preferred.

Your previous job title does not have to be Strategic Accounts Coordinator. We value practical experience and the ability to keep operations running smoothly.

Additional Requirements

Ability to work onsite in Bornem, manage competing deadlines, maintain accurate documentation, communicate professionally, and support a busy technical service environment.

This is a customer service and operational coordination role, not a sales or marketing position.

Ready to Start Your Quest?

If you enjoy helping customers, solving problems, and keeping service operations organized, we'd love to hear from you!

Quest International, Inc.
www.questinc.com

Quest International is committed to equal employment opportunities in accordance with applicable Belgian and European Union law.