Service Desk Technician – Incident & Ticketing

Vector Synergy; Brussel Hoofdstad; On-site; EUR 35,000 - 55,000; Full time

Job summary

Vector Synergy in Mons, Belgium is seeking a Service Desk Technician with NATO Secret clearance to join our operations team. You will log and track incidents, classify by severity, and dispatch on-site technicians while maintaining clear communication with Purchaser representatives.

The role requires strong English skills to understand and follow technical, safety, and security instructions and to complete service-related documentation and ticket updates during incident resolution.

Qualifications

• Operational knowledge of English to understand technical, operational, safety, and security instructions.
• Ability to communicate during service delivery and incident resolution activities.
• Ability to interact with Purchaser representatives where operationally required.
• Ability to complete service-related documentation and ticket updates.

Responsibilities

• Receiving and logging incidents and service requests.
• Tracking and updating tickets throughout lifecycle.
• Classifying incidents by severity and priority.
• Dispatching on-site technicians and resources.
• Providing incident communication, escalation, and closure notifications.
• Preparing monthly service desk and incident reports.

Skills

English proficiency

Job description

Vector Synergy in Mons, Belgium is seeking a Service Desk Technician with NATO Secret clearance to join our operations team. You will log and track incidents, classify by severity, and dispatch on-site technicians while maintaining clear communication with Purchaser representatives.

The role requires strong English skills to understand and follow technical, safety, and security instructions and to complete service-related documentation and ticket updates during incident resolution.