Service Desk Specialist: Windows/Linux & VOIP Expertise

Vector Synergy; Brussel; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Vector Synergy in Brussels, Belgium seeks a Service Desk professional with experience in assessing and solving technical issues under pressure. The role focuses on Windows and Linux environments, VOIP/IP technologies, and support in a NATO-related environment.

Applicants should have at least 1 year of service desk experience, familiarity with blade servers and SANs, and a background as a systems administrator on Windows and Linux platforms. NATO Cosmic Secret clearance is relevant for the role.

Qualifications

• At least 1 year in a Service Desk environment handling technical issues under time pressure.
• Experience using Windows and Linux systems.
• Experience with Voice/Video over IP technologies and related protocols.

Responsabilités

• Assist in developing and validating SOPs and troubleshooting guides for incidents and requests.
• Maintain up-to-date manuals and documentation in Knowledge Bank for Service Desk operators.
• Help implement and improve monitoring dashboards.

Connaissances

Service Desk experience

Windows environment

Linux environment

Voice/Video over IP

Outils

Blade Server

SAN technologies

Description du poste

Vector Synergy in Brussels, Belgium seeks a Service Desk professional with experience in assessing and solving technical issues under pressure. The role focuses on Windows and Linux environments, VOIP/IP technologies, and support in a NATO-related environment.

Applicants should have at least 1 year of service desk experience, familiarity with blade servers and SANs, and a background as a systems administrator on Windows and Linux platforms. NATO Cosmic Secret clearance is relevant for the role.