Service Desk & IT Support Engineer (Belgium) – L1/L2

Jobat

Mechelen

On-site

EUR 32,000 - 46,000

Full time

2 days ago

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Job summary

Our client is a well-established international organisation with a strong reputation for operational excellence and a people-focused culture. To strengthen its local IT presence in Belgium, the company seeks a service-oriented IT professional who enjoys working in a collaborative and multicultural environment.

As a Service Desk Analyst / IT Support Engineer (L1/L2), you will provide first- and second-line IT support to end users, manage incidents, service requests, and technical queries, and

Responsibilities

Provide first- and second-line IT support to end users.
Manage incidents, service requests, and technical queries.
Troubleshoot hardware, software, network, and Microsoft 365-related issues.
Act as the local IT point of contact for Belgium-based employees.
Log, track, document, and resolve tickets using the IT Service Management platform.
Collaborate with international IT teams, vendors, and specialist support teams to resolve issues.
Monitor IT systems and escalate recurring or critical issues when required.
Support IT projects, deployments, and infrastructure changes.
Assist with employee onboarding and offboarding, including hardware preparation and access management.
Support meeting room technology, printers, and local IT infrastructure.
Create and maintain user documentation and knowledge base articles.
Identify opportunities to improve processes and overall service quality.

Job description

As a Service Desk Analyst / IT Support Engineer (L1/L2), you will provide first- and second-line IT support to end users, manage incidents, service requests, and technical queries, and

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