Belgium IT Service Desk & Support Engineer (L1/L2)

Editx; Mechelen; On-site; EUR 36,000 - 52,000; Full time

Job summary

Editx is seeking a Service Desk Analyst / IT Support Engineer (L1/L2) to join our client in Belgium. You will provide first and second-line IT support, manage incidents, and collaborate with international IT teams in a multicultural environment.

You will troubleshoot hardware, software, network, and Microsoft 365 issues, log tickets, and help optimise user experience. The role involves onboarding/offboarding support and maintaining documentation.

Qualifications

• Experience providing first and second-line IT support.
• Logging incidents and requests in line with SLAs.
• Troubleshooting hardware, software, network, and MS 365 issues.
• Primary local IT contact for Belgium-based employees.
• Collaborating with international IT teams and vendors.

Responsibilities

• Provide first and second-line IT support to end users in Belgium.
• Manage incidents, service requests, and technical queries per processes.
• Troubleshoot hardware, software, network, and MS 365 issues.
• Act as local IT point of contact for Belgian staff.
• Log and track tickets using the ITSM platform and follow up.

Skills

IT support

Incident management

MS 365

Networking

Tools

ITSM platform

Ticketing system

Remote desktop

Job description

Editx is seeking a Service Desk Analyst / IT Support Engineer (L1/L2) to join our client in Belgium. You will provide first and second-line IT support, manage incidents, and collaborate with international IT teams in a multicultural environment.

You will troubleshoot hardware, software, network, and Microsoft 365 issues, log tickets, and help optimise user experience. The role involves onboarding/offboarding support and maintaining documentation.