Service Desk Engineer

Sentior, Ltd.; West-Vlaanderen; Remote; EUR 33,000 - 45,000; Full time

Job summary

Sentior, Ltd. is seeking a Service Desk Engineer to be the first point of contact for IT-related issues in Brugge. You will deliver technical support to end users, resolve incidents, and ensure continuous operation of IT systems and services.

Responsibilities include logging incidents, supporting onboarding/offboarding, and maintaining documentation while adhering to IT policies and security standards. English, Dutch and French fluency is required for this role.

Qualifications

• Degree or cert in IT, CS or related field.
• Minimum 3 years in a service desk or IT support role.
• Fluent in English, Dutch and French.

Responsibilities

• Provide first- and second-line IT support for hardware, software, and network issues.
• Log, track, and resolve incidents and service requests using a ticketing system.
• Troubleshoot Windows, Microsoft 365, VPN, printers, and mobile devices.

Skills

Windows OS

Microsoft 365

Active Directory

ITSM tools

ServiceNow

Jira

English language

Dutch language

French language

Technical support

Education

IT degree or related certification

Tools

ServiceNow

Jira

VPN

Job description

# Service Desk EngineerProximus Brugge 2 maandenGepubliceerd 35 minuten geleden · Opportunity ID: 1054563Tarief indicatie —Uren 40 u/wStart 31 Oct 2026Duur 2 maandenInteresse in deze opdracht?## De opdrachtRole OverviewAs a Service Desk Engineer, you will be the first point of contact for IT-related issues and requests.You will provide technical support to end users, resolve incidents, and ensure smooth operation of IT systems and services.Your role is essential in maintaining high levels of user satisfaction and operational continuity.Responsibilities- Provide first- and second-line support for hardware, software, and network issues- Log, track, and resolve incidents and service requests using a ticketing system- Troubleshoot and resolve issues related to Windows, Office 365, VPN, printers, and mobile devices- Install, configure, and maintain desktops, laptops, and peripherals- Escalate complex issues to relevant support teams or vendors- Maintain accurate documentation of incidents, solutions, and procedures- Support onboarding and offboarding of users, including account setup and access rights- Ensure compliance with IT policies and security standards- Contribute to continuous improvement of service desk processesRequirements- Degree or certification in IT, Computer Science, or related field- Minimum 3 years of experience in a service desk or IT support role- Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking- Experience with ITSM tools (e.g., ServiceNow, Jira, or similar)- Excellent troubleshooting and communication skills- Fluent in English, Dutch and French- Customer-oriented, proactive, and able to work independently## SkillsWindowsMs OfficeMicrosoftITSMServiceNowJIRADutchTechnical SupportMobile DevicesVendors