Service Desk Engineer

Sentior, Ltd.; Brussel Hoofdstad; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Sentior, Ltd. is seeking a Service Desk Engineer to join the Brussels team. You will provide first‑line support to internal users, troubleshoot hardware and software issues, and log all tickets in the ticketing system.

This role requires accessibility in FR/NL, with English for cross‑team communication, and a proactive, customer‑focused mindset. You will handle hardware repairs, contribute to ITIL processes, and collaborate with IT colleagues to resolve incidents promptly.

Qualifications

• Must have service-desk experience and ITIL understanding.
• Proactive, solution-oriented with initiative.
• Excellent communication and calm professional demeanor.
• Experience with Service Management tooling and Windows/Azure knowledge.

Responsibilities

• Provide first-line service desk support to internal users, handling hardware/software issues in person or via ticketing system.
• Manage first-line hardware repairs and ticket logging, ensuring timely updates.
• Maintain high level of customer service and adhere to service management principles.
• Log, track and resolve user issues, offer training and guidance on IT equipment.
• Escalate complex incidents to appropriate IT support colleagues as needed.

Skills

ITIL awareness

Customer service

Teamwork

Communication

Problem solving

ServiceNow

Tools

ServiceNow

Job description

# Service Desk EngineerProximus Brussel 8 maandenGepubliceerd 35 minuten geleden · Opportunity ID: 1054565Tarief indicatie —Uren 40 u/wStart 31 Oct 2026Duur 8 maandenInteresse in deze opdracht?## De opdrachtWe are looking for a Service desk profileOperational support/Local runner in Brussels (Belgium).Working place: Brussels, (customer tbd and from the office) 5 days/week. No remote work.Languages: FR/NL mandatory, EN to be able to communicate.Seniority: Medior service desk engineer (3 - 5 years of experience).Contract: long-term, to be extended on yearly basis after the initial 6 months.Must have technical skills indicated hereunderSoft skills -A must, very proactive solution orientated person with taking a lot of initiatives.We offer a range of solutions, including:Datacenter & Cloud: Accelerating digitization by providing robust data center and cloud services.Digital Workplace: Enhancing productivity and collaboration through digital workplace solutions.Security & Networking: Ensuring secure and efficient network infrastructure.IoT (Internet of Things): Leveraging IoT technology for innovative applications.IT Staffing: Providing skilled IT professionals.Transformation Services: Assisting companies in their digital transformation journey. NXT IT is your go-to partner for accelerating digitalization and ensuring efficient IT operations.We would like to reinforce our Service Desk team in Brussels with an IT Service Desk Engineer.The job:- You provide first-line service desk support to internal customers, assisting them with hardware and software problems face-to-face, or our online ticketing system.- You provide first-line technical support, answering support queries face-to-face or our online ticketing software.- You manage first-line hardware repairs.- You maintain a high degree of customer service for all support queries and adhere to all service management principles.- You take ownership of user problems and are proactive when dealing with user issues.- You log and maintain all Tickets on the ticketing logging system.- You respond to inquiries from clients and help them resolve hardware and/or software problems.- You support users in the use of IT equipment by providing necessary training and advice.- You allocate more complex calls to the relevant IT Support member or group.Your profile:- You have a strong interest in IT.- Relevant/previous Service Desk experience is an asset.- You have an interest in ITIL processes.- You are committed to quality; you have excellent communication skills and have mastered the skill to remain professional and calm at all times.- You have experience in using Service Management tooling, knowledge of ServiceNow is a plus.- You have a strong knowledge of the latest Microsoft-based operating systems (Admin center, Endpoint, Exchange) and you are familiar with Azure.- You have good knowledge of Windows OS in Intune managed & autopilot mode.- You have experience in configuring / troubleshooting mobile devices.- You have a flexible attitude and the ability to perform under pressure.- You have the ability to work well within a team.- You are able to easily express yourself in English and Dutch/French.