Service Delivery Manager Specialist

keystone-solutions; Evere; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Keystone Solutions is seeking a Service Delivery Manager Specialist to lead end-to-end service delivery for client engagements in a consultancy capacity. Based at the client site, you will coordinate internal and external providers, monitor SLAs, and drive improvement initiatives across the SIAM operations.

You will chair service reviews, manage risks and escalations, and ensure transparent reporting while supporting career growth through dynamic projects and exposure to diverse environments.

Qualifications

• 10+ years in IT Service Management / ITIL at expert level.
• 5+ years in multi-provider governance and coordination.
• 5+ years in escalation and risk management.

Responsabilités

• Own end-to-end service delivery within the domain.
• Coordinate and follow up with stakeholders and providers.
• Organize service reviews and coordination boards.
• Monitor incidents, problems, changes, and improvements.
• Provide clear reporting on service delivery.
• Identify opportunities to professionalize SIAM operations.

Connaissances

Service Delivery Management

ITIL Expert

Multi-provider governance

Escalation & risk management

KPI & SLA tracking

Governance & service reporting

End-to-end service management

Defense context experience

Description du poste

Mission Overview:

We are seeking a Service Delivery Manager Specialist for a consultancy mission at a client site, representing Keystone Solutions. The Service Delivery Manager (SDM) will be responsible for the end-to-end management of service delivery within the assigned functional or technical domain. The SDM acts as the central point of contact for service delivery, ensuring collaboration between internal and external service providers, and maintaining a stable, transparent, and results-oriented service delivery process.

Key Responsibilities:

• Take end-to-end responsibility for service delivery within the assigned domain.
• Act as the central point of contact for service delivery follow-up towards stakeholders.
• Coordinate collaboration between internal and external service providers.
• Monitor service levels, performance, risks, issues, and escalations.
• Organize and chair operational and tactical meetings, such as service reviews and coordination boards.
• Follow up on incidents, structural problems, changes, and improvement actions from a service perspective.
• Ensure clear and consistent reporting on service delivery.
• Identify improvement opportunities and contribute to the further professionalization of the SIAM-run.

Technical Knowledge Requirements:

• Service Delivery Management (Expert) IT Service Management / ITIL (Expert) - 10+ years
• Multi-provider governance and coordination (Confirmed) - 5+ years
• Escalation and risk management (Confirmed) - 5+ years

As a consultant at Keystone Solutions, you will engage in dynamic projects that offer diverse challenges across various client environments. This role provides turbo-charged learning opportunities and supports your skyrocketing ambition for career growth. Being a

Duration:

As soon as possible - 30/04/2027 8 months (full time)

Skills required:

• 1. Service Delivery Management (Expert) IT Service Management / ITIL (Expert) - Level: Expert - Most recent: Any time
• 2. Stakeholdermanagement in complexe omgevingen (Expert) - Level: Expert - Most recent: Any time
• 3. Multi-provider governance en coördinatie (Confirmed) - Level: Confirmed - Most recent: Any time
• 4. SIAM (confirmed) - Level: Confirmed - Most recent: Any time
• 5. KPI- en SLA-opvolging (Confirmed) - Level: Confirmed - Most recent: Any time
• 6. Escalatie- en risicobeheer (Confirmed) - Level: Confirmed - Most recent: Any time
• 7. Governance en service reporting (Confirmed) - Level: Confirmed - Most recent: Any time
• 8. End-to-end service management (Confirmed) - Level: Confirmed - Most recent: Any time
• 9. Ervaring in Defensie context of gelijkwaardig (overheid) - Level: Confirmed - Most recent: Any time

Language requirements:

Dutch
Level Active knowledge
English
Level Active knowledge
French
Level Active knowledge