Service Coordinator III

Trane Technologies; Oudergem; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Trane Technologies in Auderghem, Belgium, is seeking a Service Coordinator to plan and coordinate the activities of service resources and provide customized solutions for non-standard inquiries.

The role aims to maximize service technician productivity, deliver exceptional customer service, and continuously improve operations, with a strong emphasis on collaboration with Project Managers and HVAC Technicians. This is an on-site, five-day-per-week position.

Formación

• High school education is required or equivalent.
• Knowledge of HVAC systems would be a bonus.
• Excellent communication and organizational skills are essential.
• Ability to plan and set priorities to manage multiple tasks.
• Ability to build long-term relationships with customers and team.
• Proficiency in English, Dutch and French in a communicative level.

Responsabilidades

• Coordinate service resources, dispatch and assign team members to project.
• Schedule personnel, materials, sub-contractors and equipment based on project needs.
• Interact with Project Managers and HVAC Technician Supervisor to assign/dispatch technicians and subcontractors.
• Coordinate operations with Parts Department and Acquisition as needed.
• Maintain customer satisfaction by addressing concerns and routing them to the right staff.
• Generate work orders, review project paperwork, and produce reports.

Conocimientos

Communication skills

Organizational skills

Customer service software

MS Office Suite

Educación

High school education

Herramientas

MS Office Suite

CRM software

Descripción del empleo

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

On-Site (5 days)

What’s In It For You

Trane Technologies is hiring for Service Coordinator role to join our Team in Auderghem, Belgium. In this role, you will play a vital part in ensuring customer satisfaction through planning and coordinating activities of operational resources and providing customized solutions to non-standard customer inquiries. The Service Coordinator is responsible for providing exceptional customer service and support. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.

What You Will Do

• Coordinate service resources, dispatch and assign team members to project.
• Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interact and communicate with all Project Managers and HVAC Service Technician Supervisor to assign/dispatch HVAC Technicians and subcontractors.
• Coordinate operations interaction with the Parts Department and Acquisition, as necessary.
• Maintain customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generate work orders, review project paperwork, forward project paperwork to Project Administrators, and generate various reports.

What You Will Bring

• High school education
• Knowledge of HVAC systems would be a bonus
• Excellent communication and organizational skills
• Ability to plan and set priorities
• Ability to build long-term relationships with both customers and the team
• Proficiency in using customer service software, and MS Office Suite.
• Communicative level of English, Dutch and French

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.