HVAC Service Coordinator: Onsite Team & Solutions

BTE Trane Equipment Sales SA; Oudergem; On-site; EUR 31,000 - 40,000; Full time

Job summary

Trane Technologies in Auderghem, Belgium is hiring for a Service Coordinator to join our team. You will play a vital part in ensuring customer satisfaction through planning and coordinating activities of operational resources and providing customized solutions to non-standard customer inquiries.

The Service Coordinator is responsible for providing exceptional customer service and support, aiming to maximize service technician productivity and improve operational processes.

Qualifications

• High school education or equivalent.
• HVAC knowledge is a bonus.
• Excellent communication and organizational skills.
• Ability to plan and set priorities.
• Ability to build long-term relationships with customers and team.
• Proficiency in using customer service software and MS Office.

Responsibilities

• Coordinate service resources, dispatch and assign team members to project.
• Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interact and communicate with all Project Managers and HVAC Service Technician Supervisor to assign/dispatch HVAC Technicians and subcontractors.
• Coordinate operations interaction with the Parts Department and Acquisition, as necessary.
• Maintain customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generate work orders, review project paperwork, forward project paperwork to Project Administrators, and generate various reports.

Skills

Communication

Organizational skills

Planning

Customer service software

MS Office

Education

High school education

Tools

MS Office Suite

Customer service software

Job description

Trane Technologies in Auderghem, Belgium is hiring for a Service Coordinator to join our team. You will play a vital part in ensuring customer satisfaction through planning and coordinating activities of operational resources and providing customized solutions to non-standard customer inquiries.

The Service Coordinator is responsible for providing exceptional customer service and support, aiming to maximize service technician productivity and improve operational processes.