HVAC Service Coordinator: Dispatch & Scheduling

Trane Technologies; Oudergem; Presencial; EUR 29 000 - 42 000; Tempo integral

Resumo da oferta

Trane Technologies in Auderghem, Belgium, is hiring a Service Coordinator to ensure customer satisfaction by planning and coordinating field resources and delivering customized responses to non-standard inquiries.

You will orchestrate dispatch, scheduling of technicians, materials, subcontractors, and equipment, while collaborating with Project Managers and the HVAC Technician Supervisor to optimize operations and service delivery.

Qualificações

• High school education or equivalent.
• Knowledge of HVAC systems is a bonus.
• Excellent communication and organizational skills.
• Ability to plan and set priorities.
• Ability to build long-term relationships with customers and team.
• Proficient with customer service software and MS Office.

Responsabilidades

• Coordinate service resources, dispatch and assign team members to project.
• Schedule personnel, materials, sub-contractors and equipment based on project needs.
• Interact with Project Managers and HVAC Technician Supervisor to assign/dispatch HVAC Technicians and subcontractors.
• Coordinate operations with Parts Department and Acquisition as necessary.
• Maintain customer satisfaction by investigating concerns and responding to special requests.
• Generate work orders, review project paperwork, and generate various reports.

Conhecimentos

Communication

Organizational skills

Planning

Relationship building

HVAC knowledge

English

Dutch

French

Formação académica

High school diploma

Ferramentas

CRM software

MS Office

Descrição da oferta de emprego

Trane Technologies in Auderghem, Belgium, is hiring a Service Coordinator to ensure customer satisfaction by planning and coordinating field resources and delivering customized responses to non-standard inquiries.

You will orchestrate dispatch, scheduling of technicians, materials, subcontractors, and equipment, while collaborating with Project Managers and the HVAC Technician Supervisor to optimize operations and service delivery.