ICT Service Operations Technician (End User Computing) for NATO with security clearance

WLG; Brussel; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

WLG Defence Brussels is seeking a senior service delivery technician to manage end-user ICT support in a Brussels-based environment, ensuring the Windows estate and desktop apps run smoothly.

You will work with Configuration Manager, maintain consistency of the estate, and be the go-to person when simple fixes fail. This is an on-site role with standard hours and no travel, offering a stable, senior position within a multinational setting.

Qualifications

• Two years of relevant ICT service management experience or four years with a secondary qualification.
• Proficient with ICT service management tools such as Configuration Manager.
• Strong knowledge of Windows OS and desktop applications (MS 365, MS Office, Adobe).

Responsabilités

• Deliver day-to-day ICT service support across the end-user environment.
• Use IT administration tooling for service management (Microsoft Configuration Manager).
• Support Windows OS and common desktop applications (MS 365, MS Office, Adobe).
• Manage IT hardware and peripheral equipment.
• Collaborate across Windows network components.
• Take on related duties as the service requires.

Connaissances

IT service management

Windows OS knowledge

Networking basics

Formation

Higher vocational ICT training (2 years)

Secondary qualification with 4 years experience

Outils

Microsoft Configuration Manager

MS 365

Description du poste

Some support roles are a queue to be survived. This one is a service to be run well. A multinational defence organisation in Brussels needs an experienced service delivery technician for its end user environment — the Windows estate, the desktop applications people actually work in, and the hardware that has to keep up.

It is a senior technician post, so the expectation is not just closing tickets but knowing the tooling properly, keeping the estate consistent, and being the person colleagues elevate to when the obvious fix has not worked.

What You Would Be Doing

• Deliver day-to-day ICT service support across the end user environment.
• Work in the IT administration tooling used for service management, such as Microsoft Configuration Manager.
• Support current Windows operating systems and the common desktop applications — MS 365, MS Office and Adobe among them.
• Handle IT hardware and auxiliary computer equipment.
• Work across computer network technology in a Microsoft Windows environment.
• Take on related duties as the service requires.

What we are looking for

• Higher vocational training in a relevant discipline with two years of relevant experience, or a secondary qualification with four years.
• Good working knowledge of ICT service management administration tooling, for example Microsoft Configuration Manager.
• Confident with recent and current Windows operating systems and common desktop applications.
• Good working knowledge of IT hardware and auxiliary equipment.
• A broad grasp of networking as it works under Windows.
• Desirable: MCDST certification, ITIL certification in service operations, and prior experience of an international military and civilian environment.

The role is full time on site in Brussels, Belgium, normal office hours with no travel, from early November to the end of December 2026.