Senior Service Management Specialist | ITIL/SIAM | Brussels

ENTICO ICT; Brussel Hoofdstad; On-site; EUR 50,000 - 70,000; Full time

Job summary

A management service provider in Brussels is seeking a Service Management Specialist to design and implement a new Service Management and governance framework. The role requires several years of experience in strategic Service Management, particularly within complex multi-vendor organizations, along with ITIL V3, ITIL V4, and SIAM certifications. Candidates must be proficient in French, Dutch, and English, and reside in Belgium. Both freelance and permanent employment options are available.

Qualifications

• Several years of experience in strategic/tactical Service Management.
• Proven experience in strategic Service Management within complex multi-vendor organizations.
• Experience in IT Operating Model design or transformation programs.

Responsibilities

• Design and implement a new Service Management and governance framework.
• Ensure effective service integration.
• Control vendor performance and align with business objectives.

Skills

Service Management

Vendor Performance Control

ITIL V3

ITIL V4

SIAM certification

Job description

A management service provider in Brussels is seeking a Service Management Specialist to design and implement a new Service Management and governance framework. The role requires several years of experience in strategic Service Management, particularly within complex multi-vendor organizations, along with ITIL V3, ITIL V4, and SIAM certifications. Candidates must be proficient in French, Dutch, and English, and reside in Belgium. Both freelance and permanent employment options are available.