Service Management Specialist (Brussels area) 02-04-2026

ENTICO ICT; Brussel Hoofdstad; On-site; EUR 50,000 - 70,000; Full time

Job summary

A management service provider in Brussels is seeking a Service Management Specialist to design and implement a new Service Management and governance framework. The role requires several years of experience in strategic Service Management, particularly within complex multi-vendor organizations, along with ITIL V3, ITIL V4, and SIAM certifications. Candidates must be proficient in French, Dutch, and English, and reside in Belgium. Both freelance and permanent employment options are available.

Qualifications

• Several years of experience in strategic/tactical Service Management.
• Proven experience in strategic Service Management within complex multi-vendor organizations.
• Experience in IT Operating Model design or transformation programs.

Responsibilities

• Design and implement a new Service Management and governance framework.
• Ensure effective service integration.
• Control vendor performance and align with business objectives.

Skills

Service Management

Vendor Performance Control

ITIL V3

ITIL V4

SIAM certification

Job description

We are looking for a Service Management Specialist for Brussels area

Profile

• Designing, implementing, and stabilizing the new Service Management and governance framework, ensuring effective service integration, vendor performance control, and alignment with business objectives
• ITIL V3 & ITIL V4 certifications
• SIAM certification
• Several years of experience in strategic/tactical Service Management
• Several years of proven experience in strategic Service Management within complex multi-vendor organizations
• Several years of experience in IT Operating Model design or transformation programs

More information is available upon request. Please respond only if you meet the above requirements. Applicants must reside in Belgium

Offer

Freelance or permanent employment (both options are possible)

Details

Start: ASAP

Location: Brussels area

Languages: FR/NL/EN with demonstrated ability to work in a 3-language environment