Senior SAP CRM Transformation Lead

In4Matic; Brussel; Remote; EUR 90,000 - 130,000; Full time

Job summary

In4Matic in Belgium is seeking an experienced Senior SAP CRM Project Manager to drive complex business and technology transformation initiatives. You will take ownership of strategic projects from initiation through closure, guiding SAP and non-SAP teams across scope, timeline, budget and quality.

You will lead end-to-end delivery of SAP CRM and SAP S/4HANA initiatives, manage governance, stakeholders and reporting, and ensure alignment between business and IT while navigating a

Qualifications

• Minimum 10 years of relevant experience as an IT Project Manager delivering large-scale projects.
• At least 3 years hands-on PM experience with SAP CRM and SAP S/4HANA.
• Strong knowledge of SAP CRM and CX solutions; broad SAP modules knowledge is an asset.
• Proven experience in complex, multidisciplinary environments with multiple stakeholders.
• Knowledge of PM², PMBOK, PRINCE2 and/or Agile.
• Experience with GDPR considerations within CRM environments is a plus.
• Experience with SAP Customer Data Cloud, including CIAM, is a plus.

Responsibilities

• Lead end-to-end delivery of SAP CRM and SAP S/4HANA transformation projects, from scope definition to closure.
• Manage project scope, timelines, budgets, resources, risks, issues and dependencies.
• Coordinate multidisciplinary SAP and non-SAP delivery teams for seamless end-to-end delivery.
• Establish and maintain effective project governance, methodologies, standards and templates.
• Monitor performance and provide reporting, dashboards and presentations to stakeholders and steering committees.
• Manage resource planning and staffing throughout the delivery lifecycle.
• Maintain relationships with business and IT stakeholders, manage expectations and facilitate decisions.
• Lead stakeholder negotiations and resolve conflicts to align teams and interests.
• Analyze complex business processes and translate requirements into deliverables.
• Coordinate cross-application processes and integrations across SAP, external apps and middleware.

Skills

Stakeholder management

Leadership

PM²

PMBOK

PRINCE2

Agile

English communication

Jira

ServiceNow

Tools

Jira

ServiceNow

SAP PI

SAP CPI

Job description

In4Matic in Belgium is seeking an experienced Senior SAP CRM Project Manager to drive complex business and technology transformation initiatives. You will take ownership of strategic projects from initiation through closure, guiding SAP and non-SAP teams across scope, timeline, budget and quality.

You will lead end-to-end delivery of SAP CRM and SAP S/4HANA initiatives, manage governance, stakeholders and reporting, and ensure alignment between business and IT while navigating a