Senior Salesforce Marketing Cloud Business Analyst

EPAM Systems; Belgique; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid by design

Remote work in Poland

Career development programs

Professional certifications

English language classes

Employee stock purchase plan

Healthcare and wellness benefits

Relocation opportunities

Job summary

EPAM Systems Inc is seeking a Senior Salesforce Marketing Cloud Business Analyst to join a dynamic team supporting a leading international food retail group across Belgium and Europe. You will work within the Salesforce Marketing Cloud team, collaborating with a BA group to manage topics effectively and deliver solutions across multiple markets.

The ideal candidate has 3+ years of hands-on delivery in at least two verticals, strong analytical and communication skills, and proficiency in English

Qualifications

• Bachelor's degree or higher.
• 3+ years delivering across at least two verticals.
• End-to-end software delivery project experience.
• Familiar with emerging digital trends in the space.
• Ability to translate high-level ideas into user stories for service design.

Responsibilities

• Act as SME and analyst to understand customer needs and document requirements.
• Design solutions and services delivery plans maximizing effectiveness.
• Collaborate with offshore and third-party suppliers to meet business needs.
• Bridge technology, customers and business to identify opportunities.
• Support consultatively in pre-sales and digital engagements when defined.

Skills

Agile methodologies

Requirements gathering

Stakeholder communication

Analytical thinking

English proficiency

Education

Bachelor's degree or higher

Tools

Salesforce Cloud Suite

Lightning components

Salesforce integrations

Job description

We are seeking a Senior Salesforce Marketing Cloud Business Analyst to join a dynamic team supporting a leading international food retail group with strong local supermarket brands across multiple European markets.This position is for a Business Analyst role within the Salesforce Marketing Cloud team servicing supermarket brands across Belgium, Serbia, Romania, the Czech Republic, and Greece. You will be part of a larger BA team under a BA lead, collaborating closely with colleagues to divide and manage topics effectively.ResponsibilitiesServe as a subject matter expert and analyst/consultant to understand customer's needs, gather and document requirementsHelp clients understand the best mix of technologies, design solutions and services, and how they should be delivered to maximize effectivenessCollaborate with various offshore and 3rd party suppliers, adapting your communications approach to meet the business demandsWork to understand the intersection between technology, customers, and business to cultivate business development opportunitiesStay abreast of current and emerging digital trends, unique opportunities, and challenges of the space/markets and geographies in which the clients operate, and how it affects client's business and initiativesSupport from time to time in a consultative/pre-sales role on select digital engagements as needed and defined by the business and the clientRequirementsBachelor's degree or higher3+ years of hands-on experience working in at least 2 verticalsEnd-to-end delivery experience of at least 1 software delivery projectFamiliarity with emerging digital trends and their application in the industry (Service Focus)Capability to understand high-level business ideas, assess impact, and break them down (user stories) to assist with service design and deliveryStrong Agile mindset and understanding of other development methodologiesExcellent interpersonal, communication, and client management skillsEnglish proficiency at an Upper-Intermediate level (B2) or higherNice to haveProven expertise across various Salesforce clouds (Sales, Marketing, Service, and Platform clouds, etc.) and Lightning componentsIn-depth understanding of Salesforce technologies, including clouds, offerings, custom development, and integrationProven background in working with and preparing requirements for integrationsWe offerWe gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusivelyEPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.