Lead Business Analyst / Product Owner

EPAM Systems; Antwerpen; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Private healthcare insurance

Group insurance

Meal vouchers

Eco-vouchers

Transportation/bike allowance

IT equipment (laptop)

Job summary

EPAM Systems in West-Vlaanderen, Belgium, seeks a Lead Business Analyst to guide a team through an eCommerce transformation and legacy modernization. Hybrid work model with a focus on aligning business needs to delivery.

You will co-lead analysts, shape BA processes, and serve as the main liaison between stakeholders and engineering teams, ensuring clear requirements and timely decisions.

Qualifications

• Strong stakeholder engagement and facilitation skills.
• Proven ability to lead a team of business/functional analysts.
• Excellent problem-solving skills for ambiguous problems.
• Solid understanding of delivery processes and B2B/eCommerce workflows.
• Experience promoting AI to optimize processes and team efficiency.

Responsibilities

• Co-lead and develop a team of functional/business analysts; set direction, priorities and quality standards.
• Build, own and improve business analysis processes and ways of working.
• Act as primary contact between business stakeholders, customers and engineering/delivery teams.
• Facilitate discussions, align viewpoints and drive decisions with senior stakeholders.
• Own customer communication and ensure business needs are understood and represented.
• Conduct business analysis in sales/marketing domain with an eCommerce background.
• Document processes, gather and define requirements; perform problem definition and root-cause analysis.
• Identify improvements and drive them through to completion.

Skills

Stakeholder engagement

Facilitation

Negotiation

Consulting

Problem solving

Delivery processes

B2B/eCommerce domain

AI in workflow

Job description

We are looking for a Lead Business Analyst to join a global B2B organization undergoing eCommerce transformation and legacy modernization in West-Vlaanderen, Belgium, with a hybrid working model. You will drive production support and enhancement initiatives, leveraging EPAM's expertise and reusable assets to deliver impactful solutions for an established client.ResponsibilitiesCo-lead and develop a team of functional/business analysts: set direction, priorities and quality standards for the team's workBuild, own and continuously improve business analysis processes and ways of working across the organizationAct as the primary point of contact between business stakeholders, customers and engineering/delivery teamsFacilitate discussions, align conflicting viewpoints and drive decisions with senior stakeholdersOwn customer communication and ensure business needs are correctly understood and representedConduct business analysis in the sales and marketing domain with an eCommerce backgroundDocument business processes, gather and define requirementsPerform problem definition and root-cause analysisIdentify improvement opportunities, propose them and drive them through to completionRequirementsVery strong soft skills: stakeholder engagement, facilitation, negotiation and consultingProven experience managing or leading a team of business/functional analystsVery strong problem-solving skills: able to break down ambiguous, complex problems and drive them to resolutionExcellent customer communication skillsComfortable operating in a constantly changing environment; able to adjust priorities and approach as circumstances shiftOwnership mindset: sees improvements through from idea to completion, not just identificationStrong understanding of delivery processes and business workflows in a B2B/eCommerce contextExperience as a business analyst in the sales and marketing domain, with an eCommerce backgroundUnderstanding of the 2-speed IT model (running stable legacy systems alongside fast-moving modernization tracks)Ability to promote, introduce and apply AI in day-to-day work to optimize processes and team efficiencyWe offer4 weeks of paid holidays6 supplementary/compensation (paid) days (pro rata temporis)Private healthcare insuranceGroup insuranceMeal vouchersEco-vouchersJoint Committee gross bonusTransportation/bike allowance /company car /bike lease (if eligible)IT equipment (laptop)Mobile subscription (no device)Learning and development opportunities including in-house training and coaching, professional certifications, and courses*All benefits and perks are subject to certain eligibility requirements