Senior Program Manager – After-Sales & AI (Hybrid)

Aubay Belgium; Brussel Hoofdstad; Ibrido; EUR 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Transport fully covered

Company car

Freelance contracts available

Descrizione del lavoro

Aubay Belgium is seeking a senior leader to shape the Benelux after-sales and customer-contact strategy, driving transformation and digital initiatives. You will steer product owners, agile squads and cross-functional stakeholders to deliver on strategic OKRs while aligning business and IT priorities.

The role demands extensive leadership experience across business, operations or transformation, with fluency in French, Dutch and English.

Competenze

• 10+ years in business, operations, product or transformation leadership.
• Customer service, contact center or collections expertise.
• Agile leadership and stakeholder management experience.
• Understanding of cloud, data, security and AI.
• Fluent in French, Dutch and English.

Mansioni

• Define and communicate a clear Benelux post-sales vision aligned with strategy.
• Maximize value through portfolio and backlog management.
• Accelerate customer-contact digitalization and AI initiatives.
• Drive operational efficiency and transformation.
• Lead Product Owners and Agile teams; align business, IT and executives.

Conoscenze

Leadership

Customer service

Agile leadership

Cloud & AI

Trilingual

Descrizione del lavoro

Aubay Belgium is seeking a senior leader to shape the Benelux after-sales and customer-contact strategy, driving transformation and digital initiatives. You will steer product owners, agile squads and cross-functional stakeholders to deliver on strategic OKRs while aligning business and IT priorities.

The role demands extensive leadership experience across business, operations or transformation, with fluency in French, Dutch and English.