Senior Product Researcher: Player Insights

Gaming1; Luik; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Gaming1 seeks a Product Researcher to join the Lab’s cross-functional research practice, voicing the player perspective across data scientists, analysts and AI engineers. You surface unmet needs, reduce uncertainty before it costs money, and ensure product areas build for real player needs rather than assumptions.

Your work sits upstream of the roadmap, guiding decisions and shaping how players think, feel and act across journeys.

Qualifications

• 5+ years of experience in UX Research, Product Research, Customer Experience, Service Design or a closely related field.
• Proficient in qualitative methods (interviews, usability testing, contextual inquiry) and quantitative approaches (surveys, funnel analysis, behavioral data).
• Hands-on experience with behavioral analytics tools and CSAT/NPS or similar feedback systems.
• Experience in digital products, gaming, entertainment, or other regulated industries is a strong asset.
• Knowledge of experimentation, A/B testing or data product concepts is an asset.

Responsabilités

• Design and conduct qualitative and quantitative research throughout the product lifecycle—interviews, usability tests, surveys, tree tests and behavioral analysis.
• Map end-to-end player journeys across brands and regulated markets—identify friction points, unmet needs and opportunities beyond data.
• Analyze and monitor key conversion journeys (registration, deposits, withdrawals, reactivation) combining session data and direct feedback.
• Combine behavioral data, CSAT survey results and direct player input to build a holistic, continuously updated view of the player experience.
• Work closely with Data Analysts and Data Scientists to connect qualitative insight with quantitative evidence.
• Translate research findings into clear, actionable recommendations for Product Managers, Designers and stakeholders.
• Help teams prioritize initiatives by player impact and business value; present findings and facilitate workshops.
• Contribute to and maintain the shared research repository; develop methodologies, templates and reusable practices.
• Support and coach Product and Design teams in research and testing methods; contribute to responsible gaming research.

Connaissances

UX Research

Product Research

Customer Experience

Service Design

English Proficiency

French Proficiency

Formation

Bachelor's or higher in Psychology

Cognitive Science

Human-Computer Interaction

Design Research

Social Sciences

Outils

Behavioral analytics tools

Description du poste

Gaming1 seeks a Product Researcher to join the Lab’s cross-functional research practice, voicing the player perspective across data scientists, analysts and AI engineers. You surface unmet needs, reduce uncertainty before it costs money, and ensure product areas build for real player needs rather than assumptions.

Your work sits upstream of the roadmap, guiding decisions and shaping how players think, feel and act across journeys.