Senior Operations Transformation Lead for Service Delivery

Pauwels Consulting; Mechelen; On-site; EUR 90,000 - 130,000; Full time

Job summary

Pauwels Consulting is seeking a seasoned professional to bridge operations with strategic transformation initiatives in Mechelen. You will ensure operational realities and risks are integrated through large-scale change programs, represent operations in governance forums, and coordinate cross-department resource needs.

You will drive governance structures, facilitate collaboration among business, operations and IT, and lead continuous improvement programs to protect operational stability.

Qualifications

• 8+ years of experience in Operations, Service Delivery, or Transformation Management.
• Proven track record in Program Management and leading large-scale change initiatives.
• Experience in Solution Design and Operational Readiness assessments.
• Ability to facilitate discussions between business, operations and technical stakeholders.
• Strong governance experience within complex transformation landscapes.
• Pragmatic, solution-oriented mindset with strong analytical skills.
• Ability to manage competing priorities in high-pressure environments.
• Fluent in Dutch and English.

Responsibilities

• Represent operations within enterprise-wide transformation programs and governance forums.
• Assess operational impact of strategic initiatives and coordinate resources across departments.
• Support solution design by providing operational context and SME input.
• Lead operations-driven continuous improvement and structured implementation for change.
• Manage relationships with senior stakeholders across service delivery, technology, and business.
• Monitor progress, risks, and dependencies across multiple transformation initiatives.

Skills

Operations

Service Delivery

Transformation Management

Program Management

Solution Design

Operational Readiness

Governance

Stakeholder Management

Dutch/English

Job description

Pauwels Consulting is seeking a seasoned professional to bridge operations with strategic transformation initiatives in Mechelen. You will ensure operational realities and risks are integrated through large-scale change programs, represent operations in governance forums, and coordinate cross-department resource needs.

You will drive governance structures, facilitate collaboration among business, operations and IT, and lead continuous improvement programs to protect operational stability.