Senior Onsite IT Support Engineer - Windows & Meeting Rooms

ITProposal

Brussel Hoofdstad

On-site

EUR 55,000 - 70,000

Full time

2 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

ITProposal seeks an experienced Onsite Support Engineer in Brussels to deliver end-user IT support for desktops, laptops and meeting room systems. The role covers Windows devices, Microsoft 365 apps, device enrollment, and AV/meeting room tech.

Ideal candidates have 8–10 years of IT support experience, strong Windows 10/11 and Microsoft 365 knowledge, plus hands-on experience with Intune/MDM and mobile devices. Excellent communication and problem-solving skills are essential.

Qualifications

8–10 years of relevant IT support experience.
Strong knowledge of Windows 10/11 operating systems.
Experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
Hands-on experience supporting Apple and Android mobile devices.
Knowledge of Microsoft Intune and mobile device management.
Experience with Microsoft Teams Rooms and meeting room technologies.
Basic networking knowledge, including LAN, Wi‑Fi, TCP/IP, and VPN.
Familiarity with ServiceNow or similar ticketing systems.
Strong hardware troubleshooting and IT asset lifecycle management skills.
Excellent communication, customer service, and problem-solving abilities.

Responsibilities

Provide onsite and remote support for Windows laptops, desktops, and peripherals.
Troubleshoot hardware, software, operating system, and application issues.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
Perform device installations, replacements, upgrades, and asset management.
Support Apple iPhones, iPads, and Android smartphones and tablets.
Configure email, Teams, VPN, and mobile applications.
Manage device enrollment through Microsoft Intune or other MDM solutions.
Support Microsoft Teams Rooms and video conferencing equipment.
Troubleshoot meeting room displays, cameras, microphones, speakers, and collaboration devices.
Perform pre-meeting checks and provide executive meeting support when required.
Coordinate with AV vendors to resolve complex issues.
Provide onsite technical support to infrastructure, network, security, server, and workplace teams.
Perform cable patching, equipment installation, device replacements, and connectivity checks.
Manage incidents and service requests through ServiceNow or equivalent ITSM tools.
Ensure SLA compliance and maintain accurate asset and CMDB records.
Participate in site audits, technology refresh projects, and operational improvement initiatives.