Senior IT Service & Vendor Engineer

ictjob.be; Vilvoorde; Hybride; EUR 56 000 - 68 000; Plein temps

Avantages offerts par ce poste

Company car

Group and hospitalization insurance

EUR125 NET/month allowance

Meal vouchers EUR8/day and EUR250 eco-

Bonus potential 10% of annual gross

Laptop and mobile phone/subscription

26 holidays

39-hour work week with flexible hours

Teleworking two days/week after 3‑mo.

Résumé du poste

ictjob.be is seeking a Senior IT Service & Vendor Engineer to oversee external suppliers in a multi-vendor IT environment. You will monitor service delivery, challenge vendors, and drive structural improvements across IT services.

You will lead regular supplier reviews, track SLAs and performance, and coordinate cross-vendor issues to drive continuous service improvement. The role includes contract support and governance contributions.

Qualifications

• Experience in IT service and vendor governance.
• Strong analytical and communication skills.
• Ability to work in an international multi-vendor environment.

Responsabilités

• Leading regular supplier service reviews and quarterly business reviews.
• Monitoring SLAs, service performance, breaches and supplier actions.
• Challenging vendors on performance and root-cause analyses.
• Identifying opportunities for continuous service improvement.
• Coordinating issues involving multiple IT suppliers to resolution.
• Maintaining the SLA framework, service catalogue, vendor register and renewal calendar.
• Validating supplier invoices, cloud consumption and software licensing.
• Supporting contract renewals and amendments.
• Coordinating service transitions between suppliers.
• Contributing to service reporting and governance.

Description du poste

As a Senior IT Service & Vendor Engineer, you will play a key role in ensuring the quality and performance of IT services delivered by external suppliers. Working in an international multi-vendor environment, you will monitor service delivery, challenge vendors and drive structural improvements across IT services.

Your main responsibilities include

• Leading regular supplier service reviews and contributing to quarterly business reviews.
• Monitoring SLAs, service performance, breaches and supplier actions.
• Challenging vendors on performance, root-cause analyses and recurring service issues.
• Identifying opportunities for structural and continuous service improvement.
• Coordinating issues involving multiple IT suppliers and driving them towards resolution.
• Maintaining the SLA framework, service catalogue, vendor register and renewal calendar.
• Validating supplier invoices, cloud consumption and software licensing against contractual scope.
• Supporting contract renewals and amendments.
• Coordinating service transitions when IT services move between suppliers.
• Contributing to service reporting and overall supplier governance.

What you'll get in return

• Gross monthly salary between EUR5,000 and EUR6,100.
• Company car
• Group and hospitalization insurance
• EUR125 NET/month allowance
• Meal vouchers of EUR8 per worked day and EUR250 eco vouchers per reference year
• Bonus potential of 10% of the annual gross salary, subject to the applicable bonus plan
• Laptop and mobile phone/subscription
• 26 holidays
• A 39-hour working week with flexible working hours and time registration
• After the first three months of office-based onboarding, two teleworking days per week, with fixed days agreed with the supervisor. Teleworking from abroad is not possible.