Senior IT Vendor & Service Performance Lead

ictjob.be; Vilvoorde; Hybrid; EUR 56,000 - 68,000; Full time

Benefits offered by this job

Company car

Group and hospitalization insurance

EUR125 NET/month allowance

Meal vouchers EUR8/day and EUR250 eco-

Bonus potential 10% of annual gross

Laptop and mobile phone/subscription

26 holidays

39-hour work week with flexible hours

Teleworking two days/week after 3‑mo.

Job summary

ictjob.be is seeking a Senior IT Service & Vendor Engineer to oversee external suppliers in a multi-vendor IT environment. You will monitor service delivery, challenge vendors, and drive structural improvements across IT services.

You will lead regular supplier reviews, track SLAs and performance, and coordinate cross-vendor issues to drive continuous service improvement. The role includes contract support and governance contributions.

Qualifications

• Experience in IT service and vendor governance.
• Strong analytical and communication skills.
• Ability to work in an international multi-vendor environment.

Responsibilities

• Leading regular supplier service reviews and quarterly business reviews.
• Monitoring SLAs, service performance, breaches and supplier actions.
• Challenging vendors on performance and root-cause analyses.
• Identifying opportunities for continuous service improvement.
• Coordinating issues involving multiple IT suppliers to resolution.
• Maintaining the SLA framework, service catalogue, vendor register and renewal calendar.
• Validating supplier invoices, cloud consumption and software licensing.
• Supporting contract renewals and amendments.
• Coordinating service transitions between suppliers.
• Contributing to service reporting and governance.

Job description

ictjob.be is seeking a Senior IT Service & Vendor Engineer to oversee external suppliers in a multi-vendor IT environment. You will monitor service delivery, challenge vendors, and drive structural improvements across IT services.

You will lead regular supplier reviews, track SLAs and performance, and coordinate cross-vendor issues to drive continuous service improvement. The role includes contract support and governance contributions.