Senior IT Service Management Lead — ITIL & Multi-Vendor

Pauwels Consulting; Anderlecht; Hybride; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Pauwels Consulting in Brussels seeks a Senior Service Management Coordinator to define and improve service practices across the organization. You will coach Service Managers, align with ITIL V4, and act as the primary escalation point for complex topics in a multi-vendor environment.

This role requires 15+ years in IT with a decade in strategic service management, strong stakeholder management, fluent French, Dutch and English at B2 level, and the ability to work in a hybrid setup (2 days onsite

Qualifications

• 15+ years of IT experience with 10+ years in strategic service management.

Responsabilités

• Define, maintain, and improve Service Management practices and frameworks across the organization.

Connaissances

Service Management

ITIL

Governance & Compliance

Stakeholder Management

Multi-vendor Environment

Presentation & Facilitation

French (B2)

Dutch (B2)

English (B2)

Formation

ITIL V4 Certification

Description du poste

Pauwels Consulting in Brussels seeks a Senior Service Management Coordinator to define and improve service practices across the organization. You will coach Service Managers, align with ITIL V4, and act as the primary escalation point for complex topics in a multi-vendor environment.

This role requires 15+ years in IT with a decade in strategic service management, strong stakeholder management, fluent French, Dutch and English at B2 level, and the ability to work in a hybrid setup (2 days onsite