Senior Service Management Coordinator – ITIL & Multi-Vendor Governance

Pauwels Consulting; Anderlecht; Hybride; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Pauwels Consulting in Brussels seeks a Senior Service Management Coordinator to define and improve service practices across the organization. You will coach Service Managers, align with ITIL V4, and act as the primary escalation point for complex topics in a multi-vendor environment.

This role requires 15+ years in IT with a decade in strategic service management, strong stakeholder management, fluent French, Dutch and English at B2 level, and the ability to work in a hybrid setup (2 days onsite

Qualifications

• 15+ years of IT experience with 10+ years in strategic service management.

Responsabilités

• Define, maintain, and improve Service Management practices and frameworks across the organization.

Connaissances

Service Management

ITIL

Governance & Compliance

Stakeholder Management

Multi-vendor Environment

Presentation & Facilitation

French (B2)

Dutch (B2)

English (B2)

Formation

ITIL V4 Certification

Description du poste

Our client, a leading organization in the transport and infrastructure sector, is seeking a Senior Service Management Coordinator to define and improve service practices. This role provides expert guidance and coaching to Service Managers while ensuring alignment with established frameworks and multi-vendor operating models.

• Define, maintain, and continuously improve Service Management practices and frameworks across the organization.
• Act as a subject matter expert providing guidance, coaching, and support to Service Managers.
• Serve as the primary escalation point for complex service management topics and issues.
• Drive the evolution of service capabilities to support a transition towards a multi-vendor and service-oriented operating model.
• Oversee audit-related activities, governance, and compliance initiatives to ensure consistent service delivery.
• Collaborate with internal stakeholders and external partners to align services with business needs.

• 15+ years of experience in IT with at least 10 years focused on strategic and tactical Service Management.
• 10+ years of experience working within the public or semi-public sector.
• Proven track record acting as an escalation point for complex service management issues in large-scale environments.
• You possess an ITIL V4 certification.
• You have extensive experience in stakeholder management and building trusted relationships across business and IT.
• You're able to work effectively in a multi-vendor environment.
• You possess strong presentation, facilitation, and persuasion skills to build consensus.
• You are fluent in French, Dutch, and English with a minimum level of B2 in all three.

Nice to Haves

• Extensive experience in coaching and mentoring Service Managers.
• Additional years of experience in strategic Service Management within complex multi-vendor organizations.
• Deep understanding of governance and compliance within large-scale IT operations.

• Start date: 01/11/2026
• Duration: Until 31/12/2029
• Work regime: 80% (0.8 FTE)
• Location: Brussels
• Working model: Hybrid (minimum 2 days per week onsite)
• Contract: open to both permanent employees and freelancers