Senior IT Service Delivery Lead

Visa Hunt; Belgique; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health insurance

Meal allowance

Training opportunities

Collaborative culture

Résumé du poste

Arηs Group, Part of Accenture, is seeking a Senior Service Delivery Coordinator to oversee operational service delivery for large-scale IT services across national and European scopes. You will manage incidents, changes and capacity while driving continuous service improvement.

This role requires extensive IT operations experience, ITIL know-how, and strong leadership to coordinate multiple providers and technical teams.

Qualifications

• 10+ years in IT operations or service delivery.
• Experience managing large-scale, critical IT services.
• Strong leadership and stakeholder management capabilities.
• ITIL-based environments experience.
• Excellent communication with technical and business stakeholders.

Responsabilités

• Coordinate operational service delivery and ensure SLA compliance.
• Lead service management activities including incident, problem, change and capacity management.
• Organize service reviews and performance reporting.
• Chair operational bridges and coordinate recovery activities.
• Monitor operational KPIs and drive continuous service improvements.
• Manage dependencies between multiple service providers and technical teams.
• Ensure service documentation and CMDB accuracy.

Connaissances

ITIL Service Management

Stakeholder management

Leadership

Communication

Incident/Problem mgmt

Outils

ServiceNow

ITSM platforms

Description du poste

Arηs Group, Part of Accenture, is seeking a Senior Service Delivery Coordinator to oversee operational service delivery for large-scale IT services across national and European scopes. You will manage incidents, changes and capacity while driving continuous service improvement.

This role requires extensive IT operations experience, ITIL know-how, and strong leadership to coordinate multiple providers and technical teams.