Senior Incident Analyst: Recovery & Problem-Solving Lead

In4Matic; Brussel Hoofdstad; Presencial; EUR 83.000 - 131.000; Jornada completa

Descripción de la vacante

In4Matic seeks experienced Incident Management Consultants to join our client’s team in Belgium, ensuring reliable service delivery and efficient incident resolution. You will investigate incidents, define workarounds, and translate complex issues for business stakeholders, coordinating with internal teams and external providers to minimize disruption.

The ideal candidate has 5+ years as a Functional Analyst, strong SQL and BPMN skills, and familiarity with Azure DevOps, TopDesk/Jira/ServiceNow;

Formación

• At least 5 years as a Functional Analyst.
• Experience coordinating with external stakeholders in complex environments.
• Strong SQL skills and understanding of databases.
• Experience with business/functional requirements analysis and BPMN.
• Familiarity with Azure DevOps and incident management platforms such as TopDesk, Jira or ServiceNow.

Responsabilidades

• Investigate incidents, assess impact, and identify corrective actions.
• Translate complex issues into clear information for business stakeholders.
• Define, implement, and validate workarounds to restore operations.
• Maintain knowledge base and ensure documentation stays current.
• Identify recurring incidents and contribute to problem and change management.
• Follow service management procedures and perform quality checks.
• Coordinate with stakeholders and service providers on escalation procedures.
• Contribute to status reporting and onboarding/offboarding of team members.

Conocimientos

Incident analysis

Stakeholder management

SQL queries

Process modelling (BPMN)

Azure DevOps

Incident management tools

Data analysis

Strong communication

Herramientas

TopDesk

Jira

ServiceNow

Azure DevOps

Descripción del empleo

In4Matic seeks experienced Incident Management Consultants to join our client’s team in Belgium, ensuring reliable service delivery and efficient incident resolution. You will investigate incidents, define workarounds, and translate complex issues for business stakeholders, coordinating with internal teams and external providers to minimize disruption.

The ideal candidate has 5+ years as a Functional Analyst, strong SQL and BPMN skills, and familiarity with Azure DevOps, TopDesk/Jira/ServiceNow;