Senior Helpdesk Specialist – ITSM & End-User Support

Editx; Dessel; Vor Ort; EUR 32.000 - 52.000; Vollzeit

Zusammenfassung

Editx in Belgium seeks an IT Support/Service Desk professional to assist end-users, diagnose hardware and software issues, and manage incidents and changes. You will contribute to a new service management platform, promote security practices, and maintain IT asset inventories.

The role focuses on improving service quality, documenting solutions, and reducing recurring issues in a collaborative environment.

Aufgaben

• Support end-users via telephone, email, and ticketing systems to resolve technical inquiries.
• Diagnose and resolve hardware and software issues regarding workstations and peripherals.
• Register, analyze, and follow up on incidents, service requests, and changes according to established processes.
• Contribute to the design, optimization, and implementation of a new service management platform.
• Promote security awareness and ensure compliance with digital safety guidelines.
• Maintain an accurate inventory and stock management of IT equipment.
• Document solutions and identify recurring problems to improve service quality.

Jobbeschreibung

Responsibilities

• Support end-users via telephone, email, and ticketing systems to resolve technical inquiries.
• Diagnose and resolve hardware and software issues regarding workstations and peripherals.
• Register, analyze, and follow up on incidents, service requests, and changes according to established processes.
• Contribute to the design, optimization, and implementation of a new service management platform.
• Promote security awareness and ensure compliance with digital safety guidelines.
• Maintain an accurate inventory and stock management of IT equipment.
• Document solutions and identify recurring problems to improve service quality.