Senior Account Manager Banking & Financial Services

Cognizant; Brussel; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Cognizant in Bruxelles, Belgium is seeking a Senior Account Manager to lead the BFSI sales effort, managing client relationships and P&L across Switzerland-related accounts with a hybrid work model.

You will collaborate with the BFSI Client Partner and cross-functional teams to drive renewals, expansions, and strategic solutions for key banking and financial services clients in Belgium and beyond.

Qualifications

• 10+ years in a client-facing IT professional services or outsourcing role.
• Proven experience with Banking & Financial Services and/or Insurance accounts in Belgium.
• Experience managing Client P&L and metrics.
• Ability to influence and communicate with business stakeholders up to the C-Suite.
• Proactive mindset and ability to engage across all organizational levels.
• English required; knowledge of a second language (Dutch/French) appreciated.

Responsabilités

• Build trusted relationships with BFSI clients.
• Understand client priorities and co-create transformative solutions.
• Drive RFPs and proactive bids for renewals and expansions.
• Track BFSI trends and propose proactive ideas leveraging Cognizant cases.
• Be the day-to-day point of contact and manage backlog growth including renewals.
• Align with Cognizant's global culture and delivery capabilities.

Connaissances

Client facing

P&L management

C-suite communication

English

Dutch/French knowledge

Strategic selling

Cross-functional collaboration

BFSI domain knowledge

Formation

MBA or MS

Description du poste

Cognizant is hiring an Senior Account Manager to form an integral part of the continued rapid growth of Cognizant's Banking & Financial Services & Insurance Sales team, expanding our global service portfolio from Integration, Technology and Outsourcing services for large accounts in Switzerland. The role will involve daily exposure to our clients and Cognizant senior management. Reporting into our BFSI Client Partner and based in Bruxelles, Belgium, this role requires offers hybrid work model.

Overview

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. CRM will serve as the primary point of contact for assigned clients. They support and report into the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue & client satisfaction

What are you looking for?

• Build trusted relationships with our current clients in the BFSI space

• Understand the client, issues and priorities and co-create impactful and transformative solutions

• Drive RFPs / proactive bids with regards to renewals, extensions, and expansion

• Track of BFSI trends relevant to client business and bring forth proactive ideas and solutions, leveraging Cognizant business cases in other geos

• Serve as the day-to-day point of contact for the clients and be responsible for backlog growth including renewals and extensions of current engagements

• A strong AI and client-centric culture

• Opportunities in a market where you can overachieve your targets and sell complex deals from consulting to BPO

• Embrace a global culture and work with our teams over the world, taking the best of Cognizant's local footprints and our global delivery capabilities

What are we looking for?

• 10+ years of experience in a client facing role from previous IT Professional services firms / offshore outsourcing industry .

• Proven experience dedicated to Banking & Financial Services and/or Insurance local accounts in Belgium

• Experience managing Client P&L, including reporting and metric assessment for the account

• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite

• Proactive mindset, ability to interface at all levels of an organization

• Excellent oral and written communication skills in English, one other language (Dutch, Flemish, French) appreciated

• Leader by influence, strong ability to call SMEs at the table and be a game changer

Preferred Experience

• MS or MBA degree

• Proven track record to contribute to grown existing portoflio and detect new opportunities in BFSI space

• Ability to handle multiple tasks in a dynamic environment

• Must be detail oriented and able to manage and maintain all facets of complex assignments.

• Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.

• Demonstrate the flexibility to work among diverse corporate environments and technical and non-technical audiences

At Cognizant, we embrace diversity. We believe it's what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds.

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