Second-Line IT Support Technician Job ID: JP055222

ITProposal; Brussel; Sur place; EUR 36 000 - 60 000; Plein temps

Résumé du poste

ITProposal in Brussels is seeking a Second-Line IT Support Technician to strengthen the on-site Service Desk. You will handle incidents, provide consumer IT support, and ensure timely resolution of service requests.

Key tasks include incident management with Ivanti ITSM, device provisioning, and maintaining knowledge base. Fluency in French and Dutch is required; English is a plus. This is a 100% on-site role in Brussels.

Qualifications

• Proficient in Windows 11 and Microsoft 365.
• 3+ years of experience with Ivanti ITSM.
• Strong troubleshooting and incident-management abilities.
• Fluent in French and Dutch; English is a plus.
• 100% on-site availability in Brussels.

Responsabilités

• Log, analyse, and resolve incidents via phone or ITSM tools.
• Diagnose issues and apply suitable solutions.
• Provide professional, customer-focused support to users.
• Install and configure hardware, software, and workstations.
• Prepare and deploy user workstations per procedures.
• Manage Android and iOS devices including subscriptions.
• Improve internal procedures and maintain the Service Desk knowledge base.
• Document solutions and share best practices.

Connaissances

Networking basics

Troubleshooting

Customer service

Communication skills

French

Dutch

English (plus)

On-site availability

Outils

Windows 11

Microsoft 365

Ivanti ITSM

Description du poste

Second-Line IT Support Technician

Role Overview

We are looking for an experienced IT Support Technician to strengthen a second-line Service Desk team. You will provide technical support to users, troubleshoot incidents, manage IT equipment, and ensure efficient resolution of service requests.

Key Responsibilities

• Log, analyse, follow up, and resolve incidents and service requests via phone or ITSM tools.
• Diagnose technical issues and identify appropriate solutions.
• Provide professional, customer-focused support to users.
• Install and configure hardware, software, and workstations.
• Prepare and deploy user workstations according to established procedures.
• Manage Android and iOS smartphones, including subscriptions.
• Improve internal procedures and maintain the Service Desk knowledge base.
• Document solutions and share best practices with the team.

Requirements

• Strong knowledge of Windows 11 and Microsoft 365.
• Basic knowledge of networking and connectivity.
• Minimum 3 years of experience with Ivanti for ITSM/ticket management.
• Strong troubleshooting and incident-management skills.
• Good knowledge of Service Desk tools and processes.
• Excellent customer-service and communication skills.
• Able to remain calm, professional, and courteous under pressure.
• French and Dutch are mandatory; English is a plus.
• 100% on-site availability is required.

Assignment

• Location: Brussels
• Working arrangement: Fully on-site