Senior PC Support Technician

keystone-solutions; Brussel; Sur place; EUR 38 000 - 56 000; Plein temps

Résumé du poste

Keystone Solutions is seeking a Senior PC Support Technician for a consultancy mission at a client site in Belgium. You will provide second-line support, incident management, and resolution.

The role requires Windows 11, MS 365, Ivanti experience, basic networking, and fluency in French and Dutch, with a strong service mindset and the ability to work across diverse client environments.

Qualifications

• Experience with Ivanti ticket management (≥3 years).
• Proficiency in Windows 11 and MS 365.
• Fluent in French and Dutch.
• Strong incident resolution and service request management.
• Good knowledge of standard IT tools in a Service Desk.
• Client-oriented with excellent service mindset.
• Ability to diagnose issues by asking the right questions.
• Stress resistant and courteous with non-technical users.

Responsabilités

• Log, create, and process incidents and requests via phone or ticketing tool.
• Follow up and resolve incidents and requests.
• Perform technical diagnostics to identify issues and solutions.
• Improve internal procedures and knowledge base with documentation.
• Provide transparent, honest, and personalized user support.
• Set up workstations and install hardware/software.
• Manage the smartphone fleet and subscriptions.

Connaissances

Windows 11 proficiency

MS 365 proficiency

Networking basics

Incident resolution

Service desk tools

Client service mindset

Questioning to identify issues

Bilingual: French & Dutch

Outils

Ivanti

Office 365

Windows

Description du poste

Mission Overview:

Keystone Solutions is seeking a Senior PC Support Technician for a consultancy mission at a client site. In this role, you will be responsible for providing second-line support to users, ensuring efficient incident management and resolution.

Key Responsibilities:

• Create, log, and process incidents and user requests via phone or a computerized management tool.
• Follow up and resolve assigned incidents and requests.
• Perform technical diagnostics to identify issues and determine appropriate solutions.
• Enhance existing internal procedures and knowledge base, sharing improvements with the team through documentation and procedures.
• Provide transparent, honest, and objective support to users, delivering personalized service and maintaining constructive contacts.
• Install computer hardware and software based on established procedures.
• Prepare and set up workstations.
• Manage the smartphone fleet (Android and iOS) and associated subscriptions.

Required Skills and Qualifications:

• Proficiency in Windows 11 and MS 365.
• Basic knowledge of networking and connectivity.
• Experience with the Ivanti platform for ticket management (minimum 3 years).
• Strong incident resolution skills, service request management, and organizational abilities.
• Good knowledge of IT tools commonly used within a Service Desk.
• Client-oriented mindset and a strong sense of service.
• Ability to ask the right questions to accurately identify issues faced by users.
• Stress resistance and the ability to remain calm and courteous, even with users lacking IT knowledge.
• Fluency in French and Dutch is essential.

As a consultant at Keystone Solutions, you will engage in dynamic projects that offer diverse challenges across various client environments. This role provides turbo-charged learning opportunities and supports your skyrocketing ambition for career growth. Being a

Duration:

01/10/2026 - 31/12/2026 3 months (full time)

Skills required:

• ITSM - Level: Expert - Most recent: Any time
• Office 365 - Level: Expert - Most recent: Any time
• Windows - Level: Expert - Most recent: Any time

Language requirements:

Dutch or French
Level Native
English
Level Nice to have