SAP Service manager

NTT DATA Corporation; Brussel; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

NTT DATA EMEAL seeks a SAP Service Manager to lead SAP services within complex Enterprise Solutions environments. You will ensure service quality, contractual compliance, and client satisfaction across the assigned scope.

You will coordinate delivery teams, governance meetings and third parties, promoting service management best practices while aligning SAP services with business needs and market standards.

Qualifications

• Proven experience in SAP service management within enterprise environments.
• Strong governance and stakeholder management skills.
• Ability to coordinate cross-functional teams and third parties.

Responsabilités

• Manage the SAP service scope, SLAs, billing model, incentives, penalties and service delivery methodology.
• Ensure sustainability, quality and continuous improvement of the service over time.
• Plan, prioritize and monitor service demand, risks, issues and corrective actions.
• Lead service governance meetings with the client, presenting performance and priorities.
• Manage client expectations and align SAP service with business needs and market best practices.
• Coordinate multidisciplinary teams, client units and third-party providers for delivery.

Connaissances

SAP service management

Stakeholder management

Description du poste

SAP Service manager

Make this the place where you grow.

As a global leader in business and technology innovation, we work with top organizations worldwide to deliver solutions that create meaningful impact.

With 190,000+ professionals across 70+ countries, we blend deepexpertisewith a culture that values learning, curiosity, and collaboration.

We lead transformation and deliver secure,innovative,industry-specificsolutions that move businesses forward. Our people drive everything weachieve;they think bold to deliver the outcomewhile ensuring every voice is heard.

About the Role

We are looking for a Service Manager SAP to lead and manage SAP services within complex Enterprise Solutions environments. The role will be responsible for ensuring service quality, contractual compliance, client satisfaction, operational efficiency and continuous improvement across the assigned service scope.

The Service Manager will act as a key point of contact for the client, coordinating delivery teams, client stakeholders and third parties, while ensuring that SLAs, governance, methodology, quality standards and service commitments are properly managed and continuously improved.

Your role

• Manage the SAP service scope, contractual commitments, SLAs, billing model, incentives, penalties and service delivery methodology.
• Ensure the sustainability, quality and continuous improvement of the service over time.
• Plan, prioritize and monitor service demand, activities, risks, issues and corrective actions.
• Lead service governance meetings with the client, preparing and presenting service performance, risks, priorities and recommendations.
• Manage client expectations and ensure alignment between the SAP service, business needs and market best practices.
• Coordinate multidisciplinary teams, client units and third-party providers to ensure effective service delivery.
• Promote the use of service management methodologies, quality plans, tools and productivity improvement practices.

This role describes your starting point at NTT DATA. We believe in long-term relationships and in supporting your growth. As your skills and ambitions evolve, we will work with you to identify future opportunities, projects, and career paths across our organization.

SAP Service manager | Jobs NTT DATA EMEAL