SAP Service Delivery Manager

Sopra Steria; Machelen; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Company car or mobility budget

Laptop, phone & phone subscription

Competitive salary and indefinite contract

Insurance coverage, meal vouchers

Continuous learning opportunities

Team events

Job summary

Sopra Steria in Machelen seeks a Service Delivery Manager to oversee SAP client contracts and ensure project success. Responsibilities include improving client experiences, managing relationships, and driving growth through innovative initiatives.

The ideal candidate will have a minimum of 5 years of SAP-related experience and strong stakeholder management skills. The role offers a competitive salary, a company car, and continuous career development opportunities through the Sopra Steria Academy.

Qualifications

• At least 5 years of experience in a similar role with a background in SAP.
• Experience managing client relationships in a professional services context.
• Strong stakeholder management and communication skills.

Responsibilities

• Manage multiple SAP client contracts and ensure successful project delivery.
• Improve client experience and identify growth opportunities.
• Anticipate challenges and deliver projects according to scope.

Skills

SAP experience

Client relationship management

Service management frameworks

Stakeholder management

Communication skills

Languages: Dutch and/or French, English

Job description

Company Description

Sopra Steria offers tailored, end‑to‑end corporate technology and software solutions to help clients make bold choices and deliver results. With more than 51,000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. Let’s shape the world together.

Job Description

As a Service Delivery Manager you manage multiple SAP client contracts and ensure successful project delivery. You consistently look for ways to improve the client experience, build close relationships, and proactively identify new opportunities that drive growth through innovative initiatives and continuous improvements. You ensure capacity and availability of the teams, anticipate challenges, keep activities organized and aligned with timelines, and deliver projects according to scope and expectations.

Qualifications

• At least 5 years of experience in a similar role with a background in SAP
• Experience managing client relationships in a professional services context
• Solid knowledge of service management frameworks
• Strong stakeholder management and communication skills
• Languages: Dutch and/or French, English

What We Can Offer You

As a member of one of Europe’s largest digital solutions providers, you’ll benefit from extensive career development opportunities, both local and international. At the Sopra Steria Academy you’ll be part of a dynamic network of 51,000 professionals. With a wide array of offices you can find your ideal location and take the next step in your career.

You’ll become part of a major tech player recognized for consulting, digital services, and software development. You will join a team of dedicated SAP consultants delivering innovative and efficient solutions tailored to each client’s needs, driving digital transformation and optimizing business processes.

Employee Benefits

We offer a generous employee benefits package that includes:

• A company car or mobility budget
• Laptop, phone & phone subscription
• A competitive salary and indefinite contract
• Insurance coverage, meal vouchers, eco‑cheques, and more
• Continuous learning opportunities through the Sopra Steria Academy to support your career development
• The opportunity to connect with fellow Sopra Steria colleagues at various team events

Excited about this opportunity? Ready to shape the world with us? Great! We are looking forward to your application!

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.