SAP Service Delivery Manager

Editx; Diegem; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Editx is seeking a SAP Service Delivery Manager to lead SAP related projects and optimize service delivery. In this role, you will ensure that services are delivered effectively while managing client relationships and enhancing team performance.

The ideal candidate will have a strong background in project management and service delivery within SAP, with excellent communication skills to handle stakeholders and potential issues proactively.

Qualifications

• Proven experience in project delivery and service delivery within SAP environments.
• Ability to foster strong team collaboration and interpersonal relationships.
• Strong communication skills for managing stakeholders and clients.

Responsabilités

• Oversee all SAP related projects and improvement services.
• Ensure qualitative delivery of services to clients.
• Lead and manage project and service delivery teams.

Connaissances

Project Management

Service Delivery Management

Interpersonal Skills

Stakeholder Management

Risk Mitigation

Team Management

Description du poste

Capgemini's SAP Application Maintenance & Development Department

Join the Powerhouse of Innovation and be part of revolutionizing business operations through optimized SAP systems!

YOUR ROLE

As a SAP Service Delivery Manager you will be responsible for all SAP related projects and all SAP related improvement services at the client. You will be responsible for project delivery, service delivery, people management and the client relationship. You will perform a combination of Project Management and Service Delivery Management tasks.

As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.

• Foster strong interpersonal and team spirit for collaborative delivery.
• Implement structured processes to meet contractual service levels effectively.
• Proactively mitigate risks and detect issues.
• Cultivate good relationship-building skills to enhance cooperation.
• Possess strong communication skills for managing stakeholders and daily customer interactions.