SAP service manager

NTT DATA Europe & Latam; Brussel Hoofdstad; Sur place; EUR 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible Mobility Budget

Medical insurance for you and your fam

Life insurance

Teleworking equipment + internet

Résumé du poste

NTT DATA Belgium is seeking an experienced SAP Service Manager to lead SAP services within complex Enterprise Solutions environments in Brussels. You will ensure service quality, contractual compliance, client satisfaction, and continuous service improvement, coordinating delivery teams and third parties to meet SLAs.

The role requires 5–10 years in SAP service/delivery management, strong governance skills, and fluent English and French.

Qualifications

• 5–10 years of SAP service management or delivery management experience.
• Strong governance, SLA management and contractual understanding.
• Experience coordinating multidisciplinary teams and client stakeholders.
• Excellent client-facing communication and stakeholder management.
• Analytical problem-solving and data-driven approach.
• Knowledge of data privacy, information security, and technology disruption.
• Fluent English and French; Dutch is a plus.

Responsabilités

• Manage the SAP service scope, SLAs, billing model, incentives, penalties and service delivery methodology.
• Ensure sustainability, quality and continuous improvement of the service.
• Plan, prioritize and monitor service demand, risks, issues and corrective actions.
• Lead service governance meetings, presenting performance, risks, priorities and recommendations.
• Manage client expectations and align SAP service with business needs and market best practices.
• Coordinate multidisciplinary teams, client units and third-party providers.
• Promote service management methodologies, quality plans and productivity tools.

Connaissances

SAP service management

Delivery management

Stakeholder management

SLA governance

English and French

Analytical mindset

Description du poste

As a global leader in business and technology innovation, we work with top organizations worldwide to deliver solutions that create meaningful impact.

With 190,000+ professionals across 70+ countries, we blend deep expertise with a culture that values learning, curiosity, and collaboration.

We lead transformation and deliver secure, innovative, industry-specific solutions that move businesses forward. Our people drive everything we achieve; they think bold to deliver the outcome while ensuring every voice is heard.

About the Role:

We are looking for a SAP Service Manager in Brussels to lead and manage SAP services within complex Enterprise Solutions environments. The role will be responsible for ensuring service quality, contractual compliance, client satisfaction, operational efficiency and continuous improvement across the assigned service scope.

The Service Manager will act as a key point of contact for the client, coordinating delivery teams, client stakeholders and third parties, while ensuring that SLAs, governance, methodology, quality standards and service commitments are properly managed and continuously improved.

Your role:

• Manage the SAP service scope, contractual commitments, SLAs, billing model, incentives, penalties and service delivery methodology.
• Ensure the sustainability, quality and continuous improvement of the service over time.
• Plan, prioritize and monitor service demand, activities, risks, issues and corrective actions.
• Lead service governance meetings with the client, preparing and presenting service performance, risks, priorities and recommendations.
• Manage client expectations and ensure alignment between the SAP service, business needs and market best practices.
• Coordinate multidisciplinary teams, client units and third-party providers to ensure effective service delivery.
• Promote the use of service management methodologies, quality plans, tools and productivity improvement practices.

Your profile:

• 5 years - 10 years of experience in SAP service management, SAP application management, delivery management or similar roles.
• Strong understanding of service governance, SLA management, contractual scope and service delivery models.
• Experience coordinating multidisciplinary teams, client stakeholders and third-party providers.
• Strong client-facing, communication and stakeholder management skills.
• Analytical mindset and ability to diagnose, structure and solve complex service or solution-related problems.
• Knowledge of service management methodologies, quality frameworks and productivity tools.
• Awareness of data privacy, information security, ethical considerations and technology disruption.
• Fluently English and French speaking. Dutch is a plus.

Benefits at NTT DATA Belgium :

Flexible Mobility Budget

Medical insurance for you and your family

Life insurance

Teleworking equipment + internet allowance