Salesforce Business Analyst - Hybrid (Brussels)

Accenture Belgium; Brussel; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Brussels onsite 2 days/week

Job summary

Accenture Belgium, via its AFD.Tech unit, seeks an experienced Business Analyst with Salesforce CRM expertise to bridge business needs and technical delivery. You will work with stakeholders, Product Owners, Solution Architects and developers to shape end-to-end Salesforce enhancements and projects.

You will lead workshops, document requirements, and coordinate UAT while contributing to agile ceremonies and continuous improvement across transformation initiatives.

Qualifications

• 3+ years of experience as a Business Analyst in a complex environment.
• Demonstrated Salesforce CRM experience, with solid Sales Cloud knowledge.
• Strong CRM process knowledge: Accounts, Contacts, Opportunities, Sales and Service.
• Proficient in Agile/Scrum, backlog management and user story lifecycle.
• Experience with Jira and Confluence, or similar tools.
• Ability to produce clear, structured functional documentation.

Responsibilities

• Lead workshops with stakeholders to understand, clarify and challenge requirements.
• Analyse and document business needs into functional requirements and user stories.
• Define acceptance criteria and contribute to backlog refinement.
• Collaborate with Salesforce admins, developers and architects on scalable solutions.
• Prepare functional documentation, process flows and specifications.
• Coordinate functional, integration and UAT testing.
• Support incident management and continuous improvement activities.
• Participate in Agile ceremonies (Sprint Planning, Refinement, Reviews, Retro).
• Ensure clear communication between business and technical teams.
• Contribute to change management and user adoption activities.

Skills

Business analysis

Salesforce CRM

Sales Cloud

Requirements gathering

Workshop facilitation

Documentation

UAT coordination

Agile/Scrum

Backlog management

Communication

Tools

Jira

Confluence

Job description

Accenture Belgium, via its AFD.Tech unit, seeks an experienced Business Analyst with Salesforce CRM expertise to bridge business needs and technical delivery. You will work with stakeholders, Product Owners, Solution Architects and developers to shape end-to-end Salesforce enhancements and projects.

You will lead workshops, document requirements, and coordinate UAT while contributing to agile ceremonies and continuous improvement across transformation initiatives.