Sales support specialist

PLANON; Belgique; Hybride; EUR 31 000 - 58 000; Plein temps

Avantages offerts par ce poste

Profit sharing

Résumé du poste

Planon is seeking a Sales support specialist in Belgium to assist Account Managers, manage quotes, renewals, and CRM data while coordinating cross‑functional communication with internal teams and customers. You will advise on licensing models and ensure documentation compliance, acting as a trusted operational contact to foster lasting customer relationships.

The role emphasizes a proactive, analytical, and organized approach, supporting a hybrid work model and contributing to a fast‑paced

Qualifications

• 2–3 years of experience in inside sales, sales support, or sales coordination, preferably in an international or multi‑stakeholder environment.
• Excellent command of English, Dutch and French - able to communicate confidently with both customers and colleagues.
• Strong stakeholder management skills, building trust and coordinating effectively with a range of internal and external contacts.
• Proactive, self‑starting attitude, comfortable taking initiative, asking questions, and suggesting improvements.
• Analytical and organizational skills to manage complex information, prioritize tasks, and keep CRM and documentation accurate.

Responsabilités

• Prepare quotes, manage renewals, and keep our CRM (Salesforce) accurate and up to date.
• Coordinate communication and follow-up between internal teams and customers.
• Advise on licensing models, handle security qualification forms, BID documentation and ensure documentation is complete and compliant.
• Act as the operational point of contact for our customers, taking co‑ownership to build strong, lasting relationships.
• Spot process bottlenecks and drive smarter, more efficient ways of working for the sales team.

Connaissances

Inside sales

Sales coordination

Stakeholder management

Multilingual EN/NL/FR

Outils

Salesforce

Description du poste

Contract type

Permanent

As Sales support specialist, you help our sales team run smoothly and ensure customers get the best experience. Your work allows Account Managers to focus on building relationships and growing the business, while you handle the details. You’ll see your impact every day, whether it’s a smoother process, a satisfied customer, or a team that works better together. If you enjoy variety, connecting with people, and making a visible impact, this is your opportunity.

You’ll work closely with one or two Account Managers as a true team, acting as the operational point of contact for your customers. Together, you make sure customers always have the right support and a seamless experience. You’ll also benefit from a structured onboarding program and ongoing learning support to help you get up to speed and continue developing your skills.

What you’ll do

You’ll provide daily sales support to Account Managers in a role where no two days are the same. Expect a lot of variety, frequent switching between tasks, and plenty of different stakeholders to manage, both internally and externally. You will:

• Prepare quotes, manage renewals, and keep our CRM (Salesforce) accurate and up to date
• Coordinate communication and follow-up between internal teams and customers
• Advise on licensing models, handle security qualification forms, BID documentation and ensure documentation is complete and compliant
• Act as the operational point of contact for our customers, taking co‑ownership to build strong, lasting relationships
• Spot process bottlenecks and drive smarter, more efficient ways of working for the sales team

Profile

• 2‑3 years of experience in inside sales, sales support, or sales coordination, preferably in an international or multi‑stakeholder environment
• Excellent command of English, Dutch and French - able to communicate confidently with both customers and colleagues
• Strong stakeholder management skills, building trust and coordinating effectively with a range of internal and external contacts
• Proactive, self‑starting attitude, comfortable taking initiative, asking questions, and suggesting improvements
• Analytical and organizational skills to manage complex information, prioritize tasks, and keep CRM and documentation accurate

We offer

Salary range: €2.800 - €5.156, gross per month, depending on experience.

This range reflects a good faith estimate of the expected compensation for this role, based on objective, role‑related criteria. The total compensation package includes participation in Planon's profit‑sharing scheme and additional benefits. Learn more about our benefits.

We offer a healthy work-life balance and the flexibility of hybrid working. You will join a collaborative and learning-focused environment where continuous professional development is encouraged through training, coaching, and meaningful growth opportunities.

You will work on strategically important projects with leading international clients and contribute directly to the growth of a global software organization.
Join us on our journey to become the recognised world leader in Smart Sustainable Building Management software solutions. We place our people at the heart of our organisation and create an inspiring and safe environment that enables everyone to work, learn, live, and play.

Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

We may use artificial intelligence (AI) or automated tools to support parts of our recruitment process, such as application screening and candidate assessment. These tools assist our recruiters, and final employment decisions are always made by human professionals.

Minimum level of experience required

Less than 3 years