Sales Support Project Cargo

CMA CGM; Antwerpen; Sur place; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Group insurance (pension, life, dis)

Medical & dental plan

Hospitalization insurance

Annual bonus

Bike leasing

Employee Assistance Program (Lyra)

Learning resources & training

International career opportunities

Résumé du poste

CMA CGM Belgium is seeking a Sales Support professional to assist Outside Sales in Breakbulk and Project Cargo opportunities, quotations, and customer coordination. You will maintain CRM data, coordinate with internal stakeholders, and ensure timely responses to inquiries.

The role focuses on complex cargo transportation solutions, including Breakbulk, RoRo, and end-to-end project logistics, with opportunities to grow within CMA CGM Group.

Qualifications

• Customer service mindset with strong commercial awareness.
• Excellent organizational and administrative skills.
• Ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving capabilities.
• Detail-oriented with high accuracy.
• Team player with interpersonal skills.
• Proactive and solution-oriented approach.

Responsabilités

• Prepare quotations and commercial proposals for Breakbulk and Project Cargo opportunities.
• Coordinate pricing requests with internal stakeholders.
• Follow up on quotations and ensure timely communication with customers and sales representatives.
• Support the preparation of tenders, contracts, and commercial agreements.
• Maintain records of opportunities and quotations in CRM systems.
• Monitor quotation validity, follow-up actions, and customer feedback.
• Act as the primary internal point of contact for customer inquiries related to Breakbulk and Project Cargo shipments.
• Support Outside Sales colleagues in managing customer portfolios and opportunities.
• Ensure timely and professional responses to customer requests.
• Coordinate customer requirements from inquiry stage through shipment execution.
• Build and maintain strong relationships with customers and internal stakeholders.
• Coordinate with Operations, Equipment, Logistics, and Vessel Planning teams to meet requirements.
• Monitor shipment progress and proactively communicate updates.

Connaissances

Customer service mindset

Organizational skills

Multitasking

Analytical skills

Attention to detail

Teamwork

Proactive problem-solving

Outils

CRM software

NOVA

Description du poste

TheSales Support – Breakbulk & Project Cargoplays a key role in supporting the commercial activities of the Outside Sales team and ensuring outstanding service to customers active in project logistics, industrial cargo, energy, infrastructure, heavy lift, and breakbulk transportation.

The successful candidate will be responsible for preparing quotations, coordinating commercial opportunities, supporting customer requests, maintaining CRM data, and ensuring efficient communication between customers and internal stakeholders.

Your overall goal is to contribute to customer satisfaction, support revenue growth, and help position CMA CGM as a preferred logistics partner for complex cargo transportation solutions.

KEY RESPONSIBILITIES

Commercial Support & Quotation Management

• Prepare quotations and commercial proposals for Breakbulk and Project Cargo opportunities.
• Coordinate pricing requests with internal stakeholders
• Follow up on quotations and ensure timely communication with customers and sales representatives.
• Support the preparation of tenders, contracts, and commercial agreements.
• Maintain accurate records of opportunities and quotations in NOVA, CRM, and other relevant systems.
• Monitor quotation validity, follow-up actions, and customer feedback.

Customer Support & Account Coordination

• Act as the primary internal point of contact for customer inquiries related to Breakbulk and Project Cargo shipments.
• Support Outside Sales colleagues in managing customer portfolios and commercial opportunities.
• Ensure timely and professional responses to customer requests.
• Coordinate customer requirements from inquiry stage through shipment execution.
• Build and maintain strong working relationships with customers and internal stakeholders.

Project Cargo & Breakbulk Coordination

Support CMACGM'sspecialized services for:

• Breakbulk cargo
• RoRosolutions
• End-to-end project logistics
• Assist in evaluating cargo requirements and operational feasibility.
• Coordinate with Operations, Equipment, Logistics, and Vessel Planning teams to ensure customer requirements are met.
• Monitor shipment progress and proactively communicate updates when required.

Data Management & Reporting

• Maintain customer and opportunity information within CRM systems.
• Ensure all commercial activities are accurately recorded and updated.
• Prepare reports on quotation activity, conversions, pipeline development, and commercial performance.
• Support management with market intelligence and customer insights.
• Contribute to commercial forecasting and business planning activities.

SKILLS & COMPETENCIES

• Strong customer service mindset and commercial awareness.
• Excellent organizational and administrative skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong analytical and problem-solving capabilities.
• Detail-oriented with a high level of accuracy.
• Team player with excellent interpersonal skills.
• Proactive and solution-oriented approach.

Language Skills

• Fluent in Dutch and English.
• French is considered a strong asset.

WHAT WE OFFER

• Group insurance (pension, life, disability)
• Ambulatory medical insurance and dental plan
• Hospitalization insurance for employee, partner, and children
• Annual performance bonus linked to individual and company performance
• Bicycle leasing program
• Employee Assistance Program (Lyra)
• Access to 3,000+ learning resources and training courses
• International career development opportunities within the CMA CGM Group

Come and find your better way with us!

Join CMA CGM Belgium and help support some of the most challenging and exciting project logistics, heavy lift, and breakbulk transportation projects in the world.