Local Key Account Manager IFF - Inside Sales

CMA CGM; Antwerpen; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

CMA CGM Belgium is looking for a Local Key Account Manager (Inside Sales) to manage and grow a dedicated customer portfolio in line with the Agency Business Plan and commercial strategy. Your mission is to increase volumes, diversify business, and enhance customer experience while promoting CMA CGM’s image, values, and full product portfolio.

You will own quotations, tenders, and daily workflows, while collaborating with Trade Teams to set targets and drive both farming and hunting strategies in

Qualifications

• Fluent in Dutch and English; French is a strong asset.
• Strong negotiation and communication skills with a customer-centric mindset.
• Result driven and resilient in a fast-changing, high-pressure environment.
• Knowledge of CMA CGM products, CRM software, MS Office and CMA-CGM systems.
• Pro-active mindset and ability to manage competing priorities.
• Independent worker with strong administrative accuracy.
• Solutions driven with a commitment to excellent customer experience.

Responsabilités

• Full commercial responsibility for a portfolio of key accounts, with volume growth focus.
• Grow business through farming and hunting, identifying new opportunities.
• Ensure competitive rates and filing via FMC, AQUA and LARA in compliance.
• Manage quotations, tenders, bidding sheets and follow up with daily workflow.
• Identify market opportunities, develop market share and competitive intelligence.
• Define sales targets per account and align with Trade Teams and stakeholders.
• Pro-actively call and conduct joint visits with the Sales Manager.
• Promote CMA CGM portfolio including maritime, value-added services and digital solutions.
• Build strong client relationships to increase loyalty and performance.
• Ensure credit agreements, invoice accuracy, timely payments and dispute resolution.

Connaissances

Dutch language

English language

French asset

Negotiation

Communication

CRM software

MS Office

Portfolio management

Prioritization

Customer focus

Outils

CRM software

MS Office

Description du poste

As part of its continued growth, CMA CGM Belgium is looking for a Local Key Account Manager (Inside Sales) to strengthen our GA/IFF Sales team within the Commercial Department.

ABOUT THE ROLE

As LKAM – Inside Sales, you manage and grow a dedicated customer portfolio in line with the Agency Business Plan and commercial strategy. Your mission is to increase volumes, diversify business, and enhance customer experience while actively promoting CMA CGM’s image, values, and full product portfolio.

The key responsibilities of the LKAM Inside Sales are as such :

• Full commercial responsibility for a portfolio of key accounts, including volume growth on focus trades.
• Actively grow business through both farming and hunting, identifying new opportunities in a dynamic and changing market.
• Ensure competitive valid rates with an accurate and timely filing via FMC, AQUA and/or LARA in compliance with regulatory and internal requirements.
• Manage quotations, tenders, bidding sheets, and follow up through effective daily workflow management (incl. NVR list).
• Identify market opportunities, develop market share, leads and contribute competitive intelligence aligned with commercial strategy.
• Define sales targets for each account with clear action plans and ensure alignment and good communication with the Trade Teams: HO, local and internal stakeholders.
• Pro-actively call and conduct potential joint visits with the Sales Manager
• Promote and sell the full CMA CGM product portfolio, including maritime, value added services, ACT+, intermodal & our digital solutions via our SPOT ON platform.
• Build strong, long term customer relationships to increase loyalty and performance
• Ensure valid credit agreements, high invoice accuracy, timely payments, and take ownership of dispute resolution.
• Act as an ambassador for non-controlled volumes that are assigned to your portfolio.

Skills and competencies:

• Fluent in Dutch and English is mandatory, French is a strong asset
• Strong negotiation and communication skills with a customer centric mindset
• Result driven and resilient in a fast-changing, high-pressure environment
• Knowledge of CMA CGM products, CRM software, MS Office and internal CMA-CGM systems
• Have a pro-active mindset and manage priorities.
• Able to work independently, with a strong administrative accuracy
• Solutions driven with a high commitment to deliver an excellent customer experience

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.